AVP, Source to Pay - Project Manager

Synchrony Bank; United States; Hybrid; USD 90,000 - 155,000; Full time

Job summary

Synchrony Financial is seeking a Project Manager to lead process improvement initiatives from concept through early implementation. You will partner with Business Owners to clarify problems, define outcomes, and map an executable delivery plan with milestones and risk controls.

The role requires 5+ years in project management, cross-functional collaboration, and strong communication to document decisions and drive alignment across technology and business teams. Remote/hybrid options available.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years leading cross‑functional project initiatives.
• Ability to translate strategy into executable delivery plans.
• Experience with process design and governance.

Responsibilities

• Lead process improvement initiatives from concept to early implementation.
• Collaborate with Business Owners to define problems and outcomes.
• Develop scope, milestones, dependencies, and resourcing for projects.
• Drive risk management, decisions, and path forward with stakeholders.

Skills

Cross-functional leadership

Process improvement

Problem solving

Stakeholder management

Documentation & communication

Education

Bachelor’s degree

High School Diploma / GED

Tools

Coupa

Job description

Role Summary/Purpose

The Project Manager leads process improvement initiatives from concept through early implementation. This role collaborates with Business Owners to shape the initiative’s direction—clarifying the problem to solve, defining desired outcomes and success measures, challenging and simplifying current processes, and aligning stakeholders on the best path forward. The role then converts that strategy into an executable delivery approach by establishing process controls, sequencing work across cross‑functional teams, defining scope and deliverables, and producing an implementation roadmap. The role may lead the effort into execution by driving decisions, managing dependencies/risks, and ensuring teams are mobilized with a clear plan or develop a fully formalized plan that can be given to a Program Manager for ongoing delivery.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Lead process improvement initiatives by partnering with Source to Pay Business Owners to define the problem/opportunity, target outcomes, success measures, and the recommended path forward.
• Collaborate with Business Owners to document and simplify processes: Constructively challenge current-state workflows and design future-state processes leveraging technology capabilities, adopting process controls, while utilizing process‑improvement best practices.
• Drive structured problem‑solving and decisioning: Break down complex problems, surface tradeoffs/assumptions, evaluate options, drive decisions to conclusion‑ escalating as required, and document outcomes via decision logs.
• Define and document scope, workstreams, deliverables, milestones, sequencing, dependencies, testing strategies, and resourcing assumptions to develop a project plan.
• Manage strategic risks, dependencies, and constraints by utilizing knowledge of the Business Owners objectives and in‑flight projects to help inform strategy.
• Prepare or Lead the initiative into implementation readiness by executing process changes or delivering a complete handoff package to the Program Manager for ongoing delivery for a future program increment.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• Bachelor’s degree and minimum of 5 years of experience in project management or similar role; in lieu of a degree, a High School Diploma / GED and 8 years of experience in project management or similar role with a proven track record of effective problem solving skills, working independently and being an expert within your discipline.
• Proven experience leading cross‑functional initiatives from concept through implementation readiness, including defining direction, aligning stakeholders, and driving decisions.
• Demonstrated ability to solve complex problems and translate strategy into an executable delivery approach (scope, workstreams, milestones, dependencies, governance).
• Experience in process design and improvement with working knowledge of best practices (simplification, standardization, waste elimination, clear handoffs/ownership, controls‑by‑design).
• Strong written and verbal communication skills, including ability to synthesize inputs into clear recommendations, plans, and leadership‑ready materials.
• Demonstrated stakeholder management experience and ability to partner effectively across Business Owners, technology, and subject matter experts.

Desired Characteristics

• Familiarity to Source to Pay, Procurement or Third Party Risk.
• Familiarity with Source to Pay teams and Coupa preferred for internal applicants.
• Operates effectively in ambiguity; naturally drives action, clarity, structure, and closure.
• Comfortable influencing without authority; able to navigate differing priorities and build alignment.
• Curious and appropriately challenging—asks incisive questions and tests assumptions constructively.
• Independent and proactive; manages priorities and momentum across multiple workstreams.
• Simplification mindset; looks for ways to streamline processes and improve end‑to‑end outcomes.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles.
• Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action.

More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony.

We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

We’re proud to have an award‑winning culture for all.

Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1‑866‑301‑5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Job Family Group: Sourcing

Synchrony is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award‑winning consumer banking products. With more than $139 billion in sales financed and 68.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more. Our investments in technology across multiple platforms—in‑store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.