VP, Quality Assurance Strategy & AI-Driven Oversight

Morgan Stanley; South Jordan (UT); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Morgan Stanley seeks a Quality Assurance Manager to lead a high-volume quality program spanning SRU, Field Services, and Home Office. You will set the vision for scalable sampling, governance, and risk-based oversight across multiple sites and business lines.

Lead calibration, metrics, and AI-enabled efficiency initiatives while coaching managers and analysts to sustain improvements in a fast-paced, regulatory environment.

Qualifications

• 10+ years of relevant financial services experience in operations, QA, risk, or controls.
• 5+ years of people leadership across multiple sites (virtual and in-person).
• Proven ability to lead large-scale QA programs and process improvements.

Responsibilities

• Define and execute an enterprise-scalable Quality strategy across SRU, Field Services, Home Office, and more.
• Oversee daily quality oversight activities and drive governance, calibration, and reporting.
• Lead risk-based sampling, defect trend analytics, and remediation planning.
• Coach leaders, close learning gaps, and drive continuous improvement across sites.
• Engage executives to communicate trends, risks, and remediation outcomes.

Skills

People leadership

Quality assurance

Process improvement

Project management

Stakeholder management

Data analytics

Regulatory knowledge

Education

Bachelor’s degree

Advanced degree

Tools

Tableau

Power BI

SQL

Python

SAS

Job description

Morgan Stanley seeks a Quality Assurance Manager to lead a high-volume quality program spanning SRU, Field Services, and Home Office. You will set the vision for scalable sampling, governance, and risk-based oversight across multiple sites and business lines.

Lead calibration, metrics, and AI-enabled efficiency initiatives while coaching managers and analysts to sustain improvements in a fast-paced, regulatory environment.