VP, Enterprise Quality Assurance & Process Improvement

711 MS Smith Barney, LLC; Utah; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Morgan Stanley is seeking a Quality Assurance Manager to lead a high-volume QA program across SRU, Field Services, and Home Office. You will define scalable sampling, governance, and dashboards to drive quality, risk mitigation, and continuous improvement in a fast-paced financial services environment.

You will manage cross-site teams, calibrate processes, and partner with senior leaders to implement AI-enabled efficiencies while ensuring compliance with SEC/FINRA and firm policies.

Qualifications

• 10+ years in financial services operations, quality, or controls.
• 5+ years of people leadership across multiple sites.
• Experience leading large-scale quality programs and policy adherence.

Responsibilities

• Define enterprise-scale QA strategy and scalable sampling.
• Establish governance, reporting, and calibration routines.
• Lead trend analytics, risk mitigation, and remediation actions.
• Drive coaching loops, training gap closure, and continuous improvement.
• Lead multi-site teams across time zones and functions.
• Champion AI-enabled efficiency and standardized QA methodologies.

Skills

Quality Assurance

Quality strategy

Leadership

Analytics

Risk/Controls

Stakeholder mgmt

Communication

Process improvement

Training coaching

Education

Bachelor’s degree

Advanced degree preferred

Tools

Tableau

Power BI

SQL

Python

Job description

Morgan Stanley is seeking a Quality Assurance Manager to lead a high-volume QA program across SRU, Field Services, and Home Office. You will define scalable sampling, governance, and dashboards to drive quality, risk mitigation, and continuous improvement in a fast-paced financial services environment.

You will manage cross-site teams, calibrate processes, and partner with senior leaders to implement AI-enabled efficiencies while ensuring compliance with SEC/FINRA and firm policies.