VP, Professional Services & Customer Success

Tyler Technologies, Inc.; United States; On-site; USD 220,000 - 320,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a dynamic VP of Professional Services & Support to lead adoption and ongoing success for our K12 transportation solutions.

This in-office role located in Latham, NY reports to the General Manager & VP for Transportation and requires hands-on leadership of implementation, onboarding, training, and customer success efforts. You will build scalable, customer-first service operations, drive continuous improvement, manage budgets and P&L, and partner

Qualifications

• 12+ years in customer support or professional services leadership.
• Experience scaling service and support operations in software/tech.
• Strong strategic, analytical and communication skills.
• Proven ability to manage P&L and budgets.
• In-office presence required at Latham, NY 4 days per week.

Responsibilities

• Develop and execute a comprehensive strategy for professional services and customer support.
• Lead and mentor cross-functional teams across services and support.
• Ensure a seamless customer journey from onboarding through ongoing support.
• Manage budgets, forecasts, and performance metrics.
• Collaborate with Sales, Development, and Product teams to align customer outcomes.

Skills

Strategic Leadership

Team Leadership

Customer Experience

SaaS & software services

Executive presence

Communication skills

Travel ability

Education

Bachelor's degree in Business or related field

MBA preferred

Tools

CRM systems

Project accounting software

Support tools

Job description

Tyler Technologies, Inc. is seeking a dynamic VP of Professional Services & Support to lead adoption and ongoing success for our K12 transportation solutions.

This in-office role located in Latham, NY reports to the General Manager & VP for Transportation and requires hands-on leadership of implementation, onboarding, training, and customer success efforts. You will build scalable, customer-first service operations, drive continuous improvement, manage budgets and P&L, and partner