In-Office VP, Professional Services & Customer Success

Tyler Technologies, Inc.; Latham (NY); On-site; USD 175,000 - 225,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a dynamic VP of Professional Services & Support in Latham, NY to lead our customer-facing teams.

This in-office role partners with the General Manager and the VP for Transportation to drive adoption and success for K12 transportation customers, from onboarding to ongoing value realization. You will shape strategy, mentor leaders, and oversee programs across implementation, project management, training, customer success, and product support, ensuring

Qualifications

• Bachelor’s degree in business, technology, or a related field; MBA or advanced degree preferred.
• 12+ years of experience in customer support, professional services, or related roles, with 7+ years in senior leadership positions.
• Proven track record of scaling service and support operations in a software or technology environment.
• Strong strategic thinking, problem-solving, and analytical skills.
• Excellent leadership, communication, and interpersonal abilities.
• Familiarity with SaaS business models, customer lifecycle management, and related technologies.
• Excited to be in-office with your peers; required to work in our Latham NY office 4x a week to stay closely connected with our teams and collaborate in person.

Responsibilities

• Strategic Leadership: Develop and execute a comprehensive strategy for professional services, onboarding, and customer support that aligns with the company's goals.
• Team Leadership and Development: Lead, mentor, and develop high-performing teams across services and support for our K12 transportation software and telematics customers, fostering a customer-centric culture.
• Customer Experience: Ensure a seamless customer journey from project kickoff to ongoing support and act as a customer advocate.
• Operational Excellence: Optimize workflows and manage budgets to achieve goals and financial targets.
• Collaboration: Partner with Sales, Development and internal teams to align goals and drive customer engagement.

Skills

Leadership

Strategic thinking

Customer focus

Communication

SaaS knowledge

Education

Bachelor's degree

MBA

Job description

Tyler Technologies, Inc. is seeking a dynamic VP of Professional Services & Support in Latham, NY to lead our customer-facing teams.

This in-office role partners with the General Manager and the VP for Transportation to drive adoption and success for K12 transportation customers, from onboarding to ongoing value realization. You will shape strategy, mentor leaders, and oversee programs across implementation, project management, training, customer success, and product support, ensuring