VP, Product Operations & Strategy

PointClickCare; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

PointClickCare is seeking a Vice President of Product Operations to lead the function responsible for establishing scalable processes, governance, and planning rhythms across Product and Engineering. You will partner with leaders across Product, Engineering, Finance, Strategy, and other functions to improve visibility, decision-making, and alignment.

The role emphasizes data-driven insights, continuous improvement, and disciplined execution of strategic priorities, guiding annual and quarterly

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or related business ops function within a complex technology organization.
• Experience leading planning, governance, portfolio management, and operational processes across large, cross-functional teams.
• Experience supporting SaaS/healthcare technology or similar environments preferred.
• MBA or advanced degree considered an asset.

Responsibilities

• Lead Product Operations and establish processes, governance, planning practices, and operating rhythms for Product and Engineering.
• Partner with leaders across Product, Engineering, Finance, Strategy to improve visibility, planning effectiveness, and alignment.
• Use data-driven insights to drive disciplined execution of strategic priorities and continuous improvement.
• Oversee annual, quarterly, and ongoing Product portfolio planning across Product and Engineering.
• Facilitate cross-functional planning discussions, portfolio reviews, and prioritization balancing objectives, capacity, dependencies, and resources.
• Establish governance frameworks that promote transparency, accountability, alignment, and effective decision-making.
• Monitor portfolio performance and delivery health, identifying opportunities to improve planning and outcomes.
• Develop and improve Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, and governance mechanisms to support efficient execution.
• Collaborate with Product, Engineering, UX/UI, and stakeholders to improve coordination and cross-functional collaboration.
• Develop portfolio performance reporting, metrics, dashboards, and executive insights to support decisions.
• Provide leadership with visibility into progress, outcomes, risks, dependencies, and challenges.
• Leverage data to inform prioritization, planning, governance, and continuous improvement.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices.

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Data-driven decision making

Education

Bachelor’s degree in Business, Engineering, CS, IS or related field

MBA or advanced degree (asset)

Job description

PointClickCare is seeking a Vice President of Product Operations to lead the function responsible for establishing scalable processes, governance, and planning rhythms across Product and Engineering. You will partner with leaders across Product, Engineering, Finance, Strategy, and other functions to improve visibility, decision-making, and alignment.

The role emphasizes data-driven insights, continuous improvement, and disciplined execution of strategic priorities, guiding annual and quarterly