Manager, EVS

Hard Rock International; Immokalee, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Hard Rock International in Immokalee, Florida, seeks a Facilities and Public Space Supervisor to oversee casino public areas, ensuring cleanliness, safety, and guest satisfaction. You will assign duties, inspect work, train staff, and coordinate with the Facilities team to keep areas sanitary and inviting.

The role requires a high school diploma and at least three years of management experience. You will monitor attendance, handle inventories, and prepare periodic reports and budget insights

Qualifications

• High school diploma required.
• Minimum three years of management experience.

Responsibilities

• Supervise the work activities of public space cleaning staff.
• Assign duties and inspect performance to ensure quality and guest satisfaction.
• Train employees on department policies, safety, and procedures.
• Monitor attendance, uniforms, and hygiene standards.
• Prepare reports on payroll, expenses, and inventory; assist in budgeting.

Skills

Management experience

Education

High school diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description: Summary

Under the direction of the Director of Facilities and Hotel Services, the incumbent Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use. Duties include, but are not limited to:

Essential Job Functions

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Promotes positive guest relations at all times.
• Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
• Conducts daily employee line-ups to inform team members of work duties.
• Monitors team members for attendance, proper uniforms, hygiene, etc.
• Issues supplies and equipment.
• Takes inventory of stock to ensure adequate supplies.
• Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
• Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
• Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information.
• Demonstrates proper use and maintenance of cleaning equipment.
• Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
• Performs cleaning duties as needed to maintain cleanliness of public areas.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
• Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures and enhance productivity.
• Maintains records of work assignments, schedules, personnel actions, budgets, time-keeping etc., and prepares periodic reports.
• Manages department budget.
• Prepares reports of payroll, department expenses, supply usage, and equipment inventories.
• Performs cleaning duties as needed to maintain cleanliness of public areas.

Qualifications

High school diploma, along with a minimum three (3) years management experience.

WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift. Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side. Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens. Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs. Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors. Will regularly be exposed to tobacco and other second hand smoke. May occasionally use de-escalation techniques to resolve customer conflict. Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen.

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!