Emergency Response Technician - Casino Security

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a Security Officer to maintain a friendly, customer-focused presence on the casino floor and hotel areas. This role promotes safety while delivering exceptional guest service in a dynamic hospitality environment.

Responsibilities include securing money transfers, adhering to Gaming Commission regulations, compiling incident reports, patrolling, and coordinating emergencies.

Qualifications

• High school diploma or GED required.
• 1 year of guest service experience; casino/security experience preferred.
• Must communicate effectively in English.
• Must be computer literate; proficient with MS Office, Excel and Word.
• Must handle emergency situations calmly.
• Must have a valid driver’s license with good driving record.
• Must complete Seminole Tribe of Florida forms and reports.
• Ability to read and understand Seminole Tribe of Florida policies and procedures.

Responsibilities

• Promote a friendly, customer-oriented personality at all times.
• Ensure security for transfers of monies within casino and hotel areas.
• Conduct yourself in accordance with Gaming Commission Regulations and company policies.
• Communicate and provide directions to patrons and employees.
• Prepare detailed incident reports clearly and precisely.
• Patrol casino and hotel areas to establish a security presence and report unusual situations.
• Assist in coordinating emergency situations.
• Assist in maintaining proper key control.
• Other duties as assigned.

Skills

Guest service

English communication

Computer literacy

MS Office

Emergency response

Driver's license

Policy reading

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Responsibilities

• The Security Officer is responsible for promoting an outgoing, friendly, customer-oriented personality at all times.
• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Conducts themselves in accordance with all Gaming Commission Regulations and company/departmental policies and procedures.
• Communicates and provides directions to our patrons and employees.
• Prepares detailed incident reports in a clear and precise manner.
• Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious persons.
• Assists in the coordination of emergency situations.
• Assists in maintaining proper key control.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) is required.
• 1 year of guest service experience, past security or casino experience preferred.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be computer literate.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.
• Must be able to handle emergency situations calmly.
• Must have a valid motor vehicle license with a good driving record.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• Must be able to wear a radio earphone without any medical limitations.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, e.g. emergencies, changes in personnel, workload, rush jobs or technical developments.

About the Company

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests.