VP, Player Development

Hard Rock Hotel & Casino Ottawa; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Seminole Gaming in Florida seeks a VP of Player Development to nurture relationships with existing customers through personal contact and strategic outreach, driving incremental gaming revenues and loyalty.

Responsibilities include greeting guests on the casino floor, coordinating accommodations and complimentary services, and achieving targets for room occupancy, events and revenue while upholding regulatory standards.

Qualifications

• Must have excellent communication skills, judgment, high moral integrity and strong work ethic.
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
• Must have strong organizational, planning and communication skills
• Must possess strong leadership and team building skills
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Responsibilities

• Greets guests in the casino and participates in social events and special promotions
• Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines
• Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue

Skills

Communication skills

Judgment

Moral integrity

Work ethic

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The VP of Player Development is responsible to develop and maintains relationship with existing customers through personal contact in order to generate incremental increases in gaming revenues. Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.

Essential duties include, but are not limited to:

• Greets guests in the casino and participates in social events and special promotions
• Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines
• Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.

Qualifications:

• Must have excellent communication skills, judgment, high moral integrity and strong work ethic
• Must have excellent communication skills, judgment, high moral integrity and strong work ethic
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
• Must have strong organizational, planning and communication skills
• Must possess strong leadership and team building skills
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.