Assistant Manager, Front Office

Seminole Hard Rock; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock in Tampa, FL, is seeking a front desk and guest services supervisor to plan and direct Front Desk, Guest Service, and PBX operations, ensuring a positive guest experience. Responsibilities include overseeing daily desk staff, conducting room inspections, resolving reservation issues, hiring and training personnel, and maintaining quality and presentation of services.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of full-service Front Desk/Hotel Operations experience at a 4 star/4 diamond property.
• Must possess exceptional phone etiquette and multitasking ability.

Responsibilities

• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Resolves guest situations such as reservation errors or lost belongings.
• Interviews, hires, trains, schedules, and supervises assigned personnel.
• Ensures quality, consistency, and presentation of all guest services.

Skills

Front Desk

Guest Service

PBX

Staff supervision

Education

High School diploma

Tools

MS Office

AS400

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible for assisting in the planning and directing the Front Desk, Guest Service, and PBX operations-including all related management functions with the end result of a positive guest experience

Essential duties include, but are not limited to:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Promotes positive guest/employee relations.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent required
• Minimum 2 years of full service Front Desk/Hotel Operations experience at a 4 star/4 diamond property
• Must possess exceptional phone etiquette
• Must be able to work independently, without direct supervision
• Must be able to manage multiple tasks with attention to detail
• Must possess strong computer skills and familiarity with MS office and AS400
• Must possess knowledge of hotel and casino operations
• Must possess strong leadership, communication and time management skills
• Responsible for quality, consistency, and presentation of all products delivered to guests
• Must be able to work standing/sitting for long periods of time
• Promotes positive guest experience

Work Environment:

Duties and responsibilities are typically performed in the hotel and back of house of the casino, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino‑related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.