VP, Player Development

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a VP of Player Development to build and maintain relationships with existing guests and develop new business, driving incremental gaming revenues. The role requires directing guest services, arranging accommodations, and coordinating promotional activities on the casino floor.

Responsibilities include cultivating loyalty, meeting production targets, and ensuring compliant, high-quality service in a fast-paced, guest-facing environment.

Qualifications

• Excellent communication skills.
• Strong leadership and team-building skills.
• Excellent planning and organizational abilities.

Responsibilities

• Greets guests in the casino and participates in social events and promotions.
• Evaluates player ratings to track visits and arranges accommodations with complimentary services.
• Achieves production quotas and profitability goals for room occupancy, events, and gaming revenue.

Skills

Leadership

Communication

Planning

Team building

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:The VP of Player Development is responsible to develop and maintains relationship with existing customers through personal contact in order to generate incremental increases in gaming revenues. Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.Essential duties include, but are not limited to:Greets guests in the casino and participates in social events and special promotionsEvaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelinesAchieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.Qualifications:Must have excellent communication skills, judgment, high moral integrity and strong work ethicMust have excellent communication skills, judgment, high moral integrity and strong work ethicConducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and proceduresMust have strong organizational, planning and communication skillsMust possess strong leadership and team building skillsCommitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional imageWork Environment:Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.Native American Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.Employment Process:Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug ScreenDisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).#gotoworkhappyThe Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.