VP, Platform Transformation & AI Delivery

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

ExlService Holdings, Inc. seeks a VP Implementation & Transformation Lead for Insurance Platforms to steer end-to-end delivery across LifePRO, TPA, and AI-enabled platforms. You will define consolidated strategies, lead cross-functional teams, and partner with clients to realize business outcomes.

The role requires deep expertise in enterprise architecture, AI governance, and program leadership, with a track record of delivering complex, multi-application transformations in a global setting.

Qualifications

• 20+ years in enterprise architecture, engineering, or solution leadership.
• Experience with LifePRO, TPA systems, and AI-enabled transformations.
• Strong executive communication and stakeholder management.

Responsibilities

• End-to-End Implementation & Transformation Leadership across major programs.
• Solution Delivery & Architecture Governance to ensure scalable, secure solutions.
• AI & Digital Solution Enablement with GenAI and automation.
• Client Engagement & Delivery Governance including stakeholder management and risk decisions.
• Team Leadership & Delivery Excellence across cross-functional teams.
• Innovation & Continuous Improvement through modern engineering practices.
• Data, Integration & Platform Modernization across ecosystems.
• Consolidated Solution & Technology Strategy across multiple applications.
• Production Stabilization & Escalation Management to reduce issues and escalations.

Skills

Enterprise architecture

Executive stakeholder management

AI strategy & governance

Solution delivery leadership

Cloud & data integration

Global delivery teams

Leadership & mentoring

Tools

LifePRO

TPA platforms

AI governance tools

Job description

ExlService Holdings, Inc. seeks a VP Implementation & Transformation Lead for Insurance Platforms to steer end-to-end delivery across LifePRO, TPA, and AI-enabled platforms. You will define consolidated strategies, lead cross-functional teams, and partner with clients to realize business outcomes.

The role requires deep expertise in enterprise architecture, AI governance, and program leadership, with a track record of delivering complex, multi-application transformations in a global setting.