VP, AI-Driven CX Transformation & Growth

ExlService Holdings, Inc.; United States; On-site; USD 260,000 - 380,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Vice President to lead Contact Center and Customer Experience (CX) Transformation for its Diversified Industries Group, spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients.

This dual-mandate, quota-bearing leadership role requires originating and closing transformation opportunities with new and existing DIG clients and leading the design and delivery of large-scale CX and contact center transformation programs—spanning operations

Responsibilities

• Lead CX and contact center transformation initiatives for large-scale client programs.
• Origin and close transformation opportunities with new and existing DIG clients, driving revenue and pipeline.
• Oversee design and delivery of CX programs including operations redesign, digital/AI-led CX, and technology modernization.

Job description

We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Diversified Industries Group (DIG), spanning Retail, E-commerce, Travel & Hospitality, and Telecom clients.

This is a dual-mandate, quota-carrying leadership role: the incumbent will originate and close transformation opportunities with new and existing DIG clients and lead the design and delivery of large-scale CX and contact center transformation programs — spanning operations redesign, digital/AI-led CX, and technology modernization.

The ideal candidate combines deep transformation delivery credibility with a genuine sales instinct — comfortable owning a revenue number, running C-suite conversations, and converting pipeline into signed, deliverable engagements.