VP, Patient & Family Experience & Volunteer Services

Affinity Hospice Holdings, LLC; Birmingham (AL); On-site; USD 110,000 - 190,000; Full time

Job summary

Affinity Hospice Holdings, LLC is seeking an accomplished leader to shape and execute a comprehensive patient and family experience strategy across the hospice journey. The role partners with Clinical, Operations, Education, Quality, and other departments to ensure service excellence from referral through bereavement.

The executive will oversee Volunteer Services, monitor satisfaction data, drive improvements, and foster accountability, compassion, and community engagement across the

Qualifications

• Extensive knowledge of patient- and family-centered care and service excellence principles.
• Experience leading hospice or healthcare organizations and strategic initiatives.
• Ability to analyze data and metrics to drive improvements.
• Strong communication, facilitation, and relationship-building skills.
• Proven ability to lead diverse teams and develop leaders.

Responsibilities

• Develop and lead the organization-wide Patient and Family Experience strategy.
• Provide executive oversight for Volunteer Services and related programs.
• Monitor experience data, identify trends, and drive measurable improvements.
• Partner with leadership to align experience initiatives with quality outcomes.
• Represent the organization in community settings and build stakeholder relationships.

Job description

Affinity Hospice Holdings, LLC is seeking an accomplished leader to shape and execute a comprehensive patient and family experience strategy across the hospice journey. The role partners with Clinical, Operations, Education, Quality, and other departments to ensure service excellence from referral through bereavement.

The executive will oversee Volunteer Services, monitor satisfaction data, drive improvements, and foster accountability, compassion, and community engagement across the