VP, Patient Experience Strategy & Transformation

UNAVAILABLE; Portland (OR); On-site; USD 230,000 - 350,000; Full time

Job summary

OHSU is seeking a Vice President, Patient Experience Strategy, an executive leader who partners with the CXO to shape a comprehensive patient experience vision across care settings. You will guide a team of advisors, drive a compassionate communication framework, and advance patient-centered leadership and trust.

This role requires senior-level influence and a track record of organizational change. Based in Portland, OR, you will collaborate with executives, clinicians, staff, patients, and

Qualifications

• Master's degree in a related field is required.
• 8+ years of progressive healthcare leadership experience.
• 2+ years in patient experience or operations leadership at director level.
• Proven success in culture transformation and cross-functional partnerships.
• Ability to influence executive teams and drive strategic change.

Responsibilities

• Lead enterprise patient experience strategy with a clear roadmap and metrics.
• Design and optimize the end-to-end patient journey across care settings.
• Develop a compassionate communication framework for leaders and staff.
• Drive trust restoration, patient engagement, and accountability measures.
• Advance leadership development for patient experience tactics.
• Analyze patient experience data to guide actionable improvements.
• Collaborate with executives, clinicians, staff, and community partners.
• Represent patient experience priorities in executive and external forums.

Skills

Executive leadership

Stakeholder influence

Strategic planning

Communication excellence

Empathy and relationship-building

Analytics

Change management

Education

Master's degree in Healthcare Administration, Business Administration, Organizational Development, Public Health, Nursing, Healthcare Leadership, or related field.

CPXP certification

Job description

OHSU is seeking a Vice President, Patient Experience Strategy, an executive leader who partners with the CXO to shape a comprehensive patient experience vision across care settings. You will guide a team of advisors, drive a compassionate communication framework, and advance patient-centered leadership and trust.

This role requires senior-level influence and a track record of organizational change. Based in Portland, OR, you will collaborate with executives, clinicians, staff, patients, and