Executive Lead, Patient Experience & Engagement Strategy

Partners in Digital Health; Birmingham (AL); On-site; USD 120,000 - 190,000; Full time

Job summary

UAB Health System seeks an Associate Vice President for the Office of Patient Experience and Engagement to provide strategic and operational leadership, overseeing daily operations, personnel, budgets, and vendor contracts. You will partner with health system leaders to develop and advance a comprehensive system-wide strategy.

The role requires cultivating a patient-centered culture, strengthening workforce engagement, and using CAHPS and Value-Based Purchasing data to guide performance

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field and seven years of progressive healthcare leadership experience.
• Experience leading or supporting patient experience and engagement initiatives with VBP and CAHPS measures.
• Master’s degree preferred; experience in strategic planning, performance management, quality improvement, culture change, leadership development, coaching, and large-scale system transformation.
• Excellent communication, facilitation, and executive-level presentation skills; proficient with Word, PowerPoint, Excel.

Responsibilities

• Provides leadership and direction for the Office of Patient Experience and Engagement, including daily operations, personnel, budgets, and vendor contracts.
• Partners with leadership to implement and advance the health system strategy for patient experience and engagement.
• Sets direction, priorities, and accountability structures to support organizational goals and experience priorities.
• Cultivates a patient-centered culture with an engaged workforce across the system.
• Advances strategies that strengthen workforce engagement and connect engagement to patient experience.
• Develops and implements methodologies to improve patient experience across UAB Health System.
• Acts as subject matter expert for patient experience data, reporting, and coaching.
• Analyzes internal data to identify opportunities and guide improvement strategies.
• Uses patient experience measures like CAHPS and VBP to inform decisions.
• Identifies external best practices and shares internal best practices system-wide.
• Leads steering committees and system-level improvement teams.
• Presents data and strategic recommendations to audiences at all levels.

Skills

Strategic vision

Executive presence

Data-driven decision making

Analytical skills

Communication skills

Facilitation

Executive-level presentation

Education

Bachelor’s degree in Business, Healthcare Administration, or related field

Master’s degree preferred

Tools

Microsoft Word

PowerPoint

Excel

Job description

UAB Health System seeks an Associate Vice President for the Office of Patient Experience and Engagement to provide strategic and operational leadership, overseeing daily operations, personnel, budgets, and vendor contracts. You will partner with health system leaders to develop and advance a comprehensive system-wide strategy.

The role requires cultivating a patient-centered culture, strengthening workforce engagement, and using CAHPS and Value-Based Purchasing data to guide performance