VP, Operations Analytics & AI Transformation

Citi; New York (NY); Hybrid; USD 31,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citi is seeking a Senior Manager- Operations Analytics - Vice President to lead analytics and AI-driven transformation within USCC Operations. This role emphasizes strategic partnership with Operations leadership, translating complex business challenges into scalable analytics and AI solutions.

You will manage a high-performing team, drive productivity, risk management, and improved client experience through data-driven insights.

Qualifications

• 10–14 years of experience in Analytics, Data Science, BI, or AI
• 3–6 years of people management experience
• Experience in Operations, Customer Service, Retail/Consumer Banking or Financial Services preferred
• Proven success delivering analytics- and AI-driven business transformation
• Production-scale Generative AI and/or Agentic AI experience

Responsibilities

• Lead a team of analytics and AI professionals (15–30 members)
• Partner with Operations, Product, Risk, Compliance, Technology to drive data-driven decisions
• Deliver advanced analytics, automation, and AI initiatives across USCC Operations
• Drive adoption of Generative AI, LLMs, and AI orchestration frameworks
• Own end-to-end lifecycle from problem definition to deployment and benefits realization

Skills

Analytics leadership

SQL

Python

Power BI/Tableau

Education

Bachelor's degree in a quantitative field

Master's degree preferred

Tools

SQL

Python

Tableau

Power BI

Job description

Citi is seeking a Senior Manager- Operations Analytics - Vice President to lead analytics and AI-driven transformation within USCC Operations. This role emphasizes strategic partnership with Operations leadership, translating complex business challenges into scalable analytics and AI solutions.

You will manage a high-performing team, drive productivity, risk management, and improved client experience through data-driven insights.