AVP, Operations Analytics: AI-Driven Transformation Leader

Citi; New York (NY); Hybrid; USD 26,000 - 47,000; Full time

Job summary

Citi is seeking an AVP/Senior Manager in USCC Operations Analytics. You will lead a team of analytics professionals to solve complex operational challenges using data, analytics, and AI. You will partner with multiple functions to deliver measurable business impact and drive AI-enabled transformations.

The role emphasizes strategic problem solving, governance, and scalable delivery across enterprise operations, with a focus on productivity, risk reduction, and customer experience improvements.

Qualifications

• 7+ years in analytics, data science, or BI
• Experience with AI/Generative AI and operational analytics
• Experience leading teams (2+ years)

Responsibilities

• Build partnerships with Operations, Product, Risk, and Technology to drive data-driven decisions.
• Translate business problems into analytics and AI solutions with measurable impact.
• Lead delivery of analytics, automation, and AI initiatives across USCC Operations.
• Define and drive performance metrics and dashboards for continuous improvement.
• Coach and develop a high-performing analytics team and promote innovation.

Skills

Analytics leadership

AI & ML concepts

Stakeholder management

SQL

Python

Communication

Education

Bachelor's degree in a quantitative field

MBA or advanced degree preferred

Tools

Tableau

Power BI

Python

Job description

Citi is seeking an AVP/Senior Manager in USCC Operations Analytics. You will lead a team of analytics professionals to solve complex operational challenges using data, analytics, and AI. You will partner with multiple functions to deliver measurable business impact and drive AI-enabled transformations.

The role emphasizes strategic problem solving, governance, and scalable delivery across enterprise operations, with a focus on productivity, risk reduction, and customer experience improvements.