VP of Technology

Biltmore Workforce Management; Phoenix (AZ); On-site; USD 260,000 - 360,000; Full time

Job summary

Biltmore Workforce Management seeks a visionary VP of Technology in Phoenix to lead enterprise technology, data capabilities, and AI initiatives that advance business goals and guest experience. You will shape a strategic technology roadmap, partner with executives, and drive transformational programs across digital platforms and infrastructure.

In this role you will oversee AI governance, cybersecurity, and enterprise systems while partnering with marketing, operations, and guest-experience

Responsibilities

• Develop and execute a multi-year enterprise technology strategy.
• Advise executives on technology opportunities, risks and capabilities.
• Identify opportunities for technology to increase revenue and efficiency.
• Lead enterprise digital transformation with governance and security.
• Oversee AI strategy, governance, and implementation.
• Provide executive leadership for systems, infrastructure, and cybersecurity.

Job description

Job Description

The Vice President of Technology provides strategic leadership for Biltmore's enterprise technology, digital guest experience, data capabilities, and artificial intelligence initiatives. This executive is responsible for developing and executing a technology strategy that advances Biltmore's business objectives, strengthens brand equity, enhances the guest and employee experience, improves operational performance, and supports long-term growth.

The VP of Technology leads the integration of technology across the guest journey, from discovery and planning through purchasing, arrival, onsite experiences, and ongoing engagement. Working collaboratively with Marketing, Sales, Operations, and other business leaders, this position ensures that digital platforms and technology solutions are intuitive, connected, reliable, and designed to deliver exceptional hospitality.

A key responsibility is establishing Biltmore's enterprise approach to artificial intelligence, including identifying high-value opportunities, leading responsible implementation, building organizational capabilities, and measuring business results. The VP will balance innovation with appropriate governance, cybersecurity, data privacy, and financial stewardship.

The position also provides executive oversight of enterprise systems, technology infrastructure, software development, data management, cybersecurity, vendor partnerships, and technology operations. Success requires a strategic business leader who can translate emerging technologies into solutions, build high-performing teams, and lead meaningful organizational change.

Essential Job Duties

1. Enterprise Technology Strategy & Leadership

   Develop and execute a multi-year enterprise technology strategy and roadmap aligned with Biltmore's mission, business objectives, guest experience priorities, and long-term financial performance.

   Serve as a strategic advisor to executive leadership on technology opportunities, investments, emerging trends, risks, and organizational capabilities.

   Partner with business leaders to identify opportunities for technology to increase revenue, improve efficiency, enhance service, and strengthen employee effectiveness.

   Establish technology investment priorities, business cases, governance practices, and performance measures to ensure appropriate returns and effective resource allocation.

   Lead enterprise digital transformation efforts, balancing innovation with operational reliability, cybersecurity, and financial stewardship.

2. Digital Guest Experience & Innovation

   Provide strategic leadership for the technology and digital platforms that support the end-to-end Biltmore guest journey, including discovery, trip planning, reservations, ticketing, purchasing, arrival, onsite engagement, and post-visit relationships.

   Partner with Marketing, Sales, Guest Experience, and Operations to create a seamless, personalized, and consistent experience across digital and physical touchpoints.

   Lead technology capabilities that improve website and mobile experiences, digital commerce, reservations, guest communications, and other guest-facing platforms.

   Leverage guest data, analytics, personalization, and emerging technologies to improve conversion, engagement, satisfaction, loyalty, and revenue opportunities.

   Establish digital experience performance measures and use guest feedback, behavioral data, and business results to prioritize continuous improvement.

   Ensure digital solutions reflect Biltmore's hospitality standards, brand expectations, accessibility needs, and commitment to exceptional service.

3. Artificial Intelligence Strategy, Governance & Implementation

   Develop and lead an enterprise AI strategy that identifies practical applications to improve guest experiences, employee productivity, operational efficiency, decision-making, and business performance.

   Establish a cross-functional approach for identifying, prioritizing, testing, implementing, and scaling AI solutions based on business value, feasibility, risk, and organizational readiness.

   Partner with business leaders to implement AI-enabled solutions, including opportunities involving guest service, personalization, marketing, sales, forecasting, analytics, knowledge management, and process automation.

   Establish appropriate AI governance, including data security, privacy, acceptable use, vendor evaluation, human oversight, quality assurance, and responsible application.

   Build organizational AI literacy and adoption through education, communication, experimentation, and change management.

   Establish clear measures of AI effectiveness, including productivity gains, service improvements, cost savings, revenue opportunities, adoption, and return on investment.

   Monitor advances in AI and related technologies, recommending investments that create meaningful value while avoiding unnecessary complexity, cost, or risk.

4. Enterprise Systems, Infrastructure & Cybersecurity

   Provide executive leadership for th