VP of Supply

Burq, Inc.; United States; Remote; USD 250,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Medical, vision, and dental insurance

Reimbursement for educational courses

Generous time off

Job summary

Burq, Inc. seeks a VP of Supply to elevate operational excellence across its delivery network. You will own provider relationships, set long-term supply strategy, and build a leadership team to scale the function.

Collaboration with executive leadership and cross-functional teams will align supply with the product roadmap and customer needs. You will drive performance, identify coverage gaps, and manage the budget while leveraging AI tools to optimize reporting and decision making.

Qualifications

• 8–12+ years in supply chain, logistics operations, or partner/vendor management.
• Experience building, leading, and scaling a team as the business grows.
• Experience partnering with executive leadership and managing a budget.
• Proven negotiation with external partners or vendors.
• Strategic thinker with a long-term vision for a supply network.
• Data-driven with ability to analyze provider and network performance.
• AI-native and able to adopt AI tools in daily work.

Responsibilities

• Own end-to-end supply strategy and provider relationships across the network.
• Build and lead a high-performing supply team as Burq scales.
• Represent supply strategy to executive leadership and cross-functional partners.
• Drive on-time performance, coverage, and quality with providers.
• Identify gaps in supply coverage and lead remediation efforts.
• Own the supply budget and make prioritization calls across markets.
• Develop and report key supply metrics to company leadership.
• Leverage AI tools to analyze data and automate reporting.

Skills

Operations leadership

Supply strategy

Team leadership

Provider relationships

Performance management

Budget ownership

Data-driven

AI tools

Cross-functional collaboration

Job description

We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.

What you'll do

• Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
• Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
• Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
• Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
• Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
• Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
• Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
• Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
• Metrics ownership: own and report on key supply metrics — cost per delivery, on-time performance, coverage, and provider mix — against company-level goals
• Use AI tools day-to-day — analyzing provider performance data, monitoring supply health, and automating reporting — as a core part of how you and your team work, not an occasional add-on

• A track record of operational excellence — deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and a demonstrated ability to identify friction points and resolve them through operational, process, or technical improvements at the provider level
• 8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
• Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
• Experience partnering with and presenting to executive leadership, and comfortable owning a budget and making tradeoff calls against it
• Proven experience negotiating commercial terms and managing performance with external partners or vendors
• Strategic thinker — able to develop and articulate a long-term vision for a supply network, not just manage it day to day
• Comfortable holding partners accountable — able to have direct conversations about performance gaps and drive them to resolution
• Strong cross-functional leader — able to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
• Data-driven — comfortable analyzing provider and network performance data to identify gaps and opportunities
• Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders
• A growth mindset: treats ambiguity and problems as things to solve, not blockers to elevate and wait on
• AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt new AI tooling as it becomes available
• Excellent communication and negotiation skills
• Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Nice to have

• Experience in last-mile delivery, courier, or gig-economy operations, as well as freight — LTL, FTL, parcel, or middle-mile — and how those modes interact with the last mile
• Experience working directly with dispatch, routing, or supply chain software platforms
• Experience building or scaling a supply/provider network from an early stage
• Prior experience as a people leader or functional head at a high-growth startup

Investing in you

• Fully remote
• Medical, vision, and dental insurance
• Reimbursement for educational courses
• Generous time off