VP of Supply

Tandem Inc.; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote

Medical, vision, dental insurance

Education reimbursement

Generous time off

Job summary

Burq is seeking a VP of Supply to lead the delivery network strategy and provider relationships at the leadership level. You will own the supply budget, drive performance, and partner with executives to keep supply ahead of growth.

You'll build and guide a high-performing team, optimize the end-to-end delivery lifecycle, and leverage data and AI tools to automate reporting and improve supplier health. Fully remote role with executive exposure.

Qualifications

• 8–12+ years in supply chain, logistics ops, or partner management.
• Experience managing delivery provider relationships and budgets.
• Proven ability to build and scale a high-performance team.
• Strong track record presenting to executives and cross-functional partners.
• Comfort with data analytics and API/tech integrations.

Responsibilities

• Own end-to-end supply strategy, relationships, and performance.
• Lead and develop the supply team as the company scales.
• Set provider terms, budgets, and prioritization across markets.
• Align supply with product roadmap through cross-functional partnerships.
• Monitor key metrics and drive continuous improvement initiatives.

Skills

Supply chain leadership

Vendor management

Team building

Executive communication

Budget ownership

Data-driven decisions

Job description

We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.

What you'll do

• Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
• Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
• Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
• Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
• Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
• Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
• Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
• Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
• Metrics ownership: own and report on key supply metrics — cost per delivery, on-time performance, coverage, and provider mix — against company-level goals
• Use AI tools day-to-day — analyzing provider performance data, monitoring supply health, and automating reporting — as a core part of how you and your team work, not an occasional add-on

• A track record of operational excellence — deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and a demonstrated ability to identify friction points and resolve them through operational, process, or technical improvements at the provider level
• 8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
• Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
• Experience partnering with and presenting to executive leadership, and comfortable owning a budget and making tradeoff calls against it
• Proven experience negotiating commercial terms and managing performance with external partners or vendors
• Strategic thinker — able to develop and articulate a long-term vision for a supply network, not just manage it day to day
• Comfortable holding partners accountable — able to have direct conversations about performance gaps and drive them to resolution
• Strong cross-functional leader — able to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
• Data-driven — comfortable analyzing provider and network performance data to identify gaps and opportunities
• Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders
• A growth mindset: treats ambiguity and problems as things to solve, not blockers to wait on
• AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt new AI tooling as it becomes available
• Excellent communication and negotiation skills
• Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Nice to have

• Experience in last-mile delivery, courier, or gig-economy operations, as well as freight — LTL, FTL, parcel, or middle-mile — and how those modes interact with the last mile
• Experience working directly with dispatch, routing, or supply chain software platforms
• Experience building or scaling a supply/provider network from an early stage
• Prior experience as a people leader or functional head at a high-growth startup

Investing in you

• Fully remote
• Medical, vision, and dental insurance
• Reimbursement for educational courses
• Generous time off