VP of Projects & Operations, Global Creative at Scale

Fisher Investments; Camas (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Premium health benefits

401(k) matching

Paid time off

Paid holidays

Hybrid work program

Job summary

Fisher Investments is seeking an Associate Vice President of Projects and Operations to run the operational engine of fishtank, the in-house creative marketing agency. You will lead the project management group and partner with agency leaders to align work with business goals.

You will shape intake, workflows, capacity planning, and governance, delivering high-quality creative assets at scale across markets while reporting to the GVP, Global Marketing Services.

Qualifications

• 10+ years in a creative operations leadership role.
• Experience developing operational models that deliver creative assets at scale.
• History of building strong teams and developing talent.
• Experience with agency operating models (intake, workflow, PM, resource mgmt, planning, production, governance).
• Experience managing high-volume creative work across partners, channels, and markets.
• Ability to design processes, workflows and governance frameworks that improve organizational effectiveness.
• Experience with capacity planning and resource forecasting.
• Strong leadership presence interfacing with senior leadership.

Responsibilities

• Lead, coach, and develop the agency's project management team with a culture of accountability and results.
• Lead strategic operational programs to improve effectiveness, efficiency, and scalability.
• Improve intakes, prioritize workflows, scope, resource, and align new work with goals.
• Oversee end-to-end operational delivery of creative assets across markets, channels, and disciplines.
• Partner with marketing leadership to set priorities, timelines, and delivery expectations.
• Oversee agency budgeting, forecasting, expenses tracking, and resource costs.
• Manage executive updates on operational reporting, project delivery, and capacity planning.
• Communicate with partners to ensure understanding, transparency, feasibility, and risk assessment.
• Be senior point of escalation for complex projects and resource constraints with clear solutions.
• Collaborate with creative, strategy, data, technology and media leaders to ensure alignment.

Skills

Creative operations leadership

Operational modeling

Team leadership

Capacity planning

Resource forecasting

Stakeholder management

Cross-functional collaboration

Governance

Executive communication

Job description

Fisher Investments is seeking an Associate Vice President of Projects and Operations to run the operational engine of fishtank, the in-house creative marketing agency. You will lead the project management group and partner with agency leaders to align work with business goals.

You will shape intake, workflows, capacity planning, and governance, delivering high-quality creative assets at scale across markets while reporting to the GVP, Global Marketing Services.