Associate Vice President, Projects and Operations

Fisher Investments; Camas (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Premium health benefits

401(k) matching

Paid time off

Paid holidays

Hybrid work program

Job summary

Fisher Investments is seeking an Associate Vice President of Projects and Operations to run the operational engine of fishtank, the in-house creative marketing agency. You will lead the project management group and partner with agency leaders to align work with business goals.

You will shape intake, workflows, capacity planning, and governance, delivering high-quality creative assets at scale across markets while reporting to the GVP, Global Marketing Services.

Qualifications

• 10+ years in a creative operations leadership role.
• Experience developing operational models that deliver creative assets at scale.
• History of building strong teams and developing talent.
• Experience with agency operating models (intake, workflow, PM, resource mgmt, planning, production, governance).
• Experience managing high-volume creative work across partners, channels, and markets.
• Ability to design processes, workflows and governance frameworks that improve organizational effectiveness.
• Experience with capacity planning and resource forecasting.
• Strong leadership presence interfacing with senior leadership.

Responsibilities

• Lead, coach, and develop the agency's project management team with a culture of accountability and results.
• Lead strategic operational programs to improve effectiveness, efficiency, and scalability.
• Improve intakes, prioritize workflows, scope, resource, and align new work with goals.
• Oversee end-to-end operational delivery of creative assets across markets, channels, and disciplines.
• Partner with marketing leadership to set priorities, timelines, and delivery expectations.
• Oversee agency budgeting, forecasting, expenses tracking, and resource costs.
• Manage executive updates on operational reporting, project delivery, and capacity planning.
• Communicate with partners to ensure understanding, transparency, feasibility, and risk assessment.
• Be senior point of escalation for complex projects and resource constraints with clear solutions.
• Collaborate with creative, strategy, data, technology and media leaders to ensure alignment.

Skills

Creative operations leadership

Operational modeling

Team leadership

Capacity planning

Resource forecasting

Stakeholder management

Cross-functional collaboration

Governance

Executive communication

Job description

Fisher Investments is looking for a proven, results-oriented Associate Vice President of Projects and Operations to lead the operational engine of our global in-house creative marketing agency, fishtank. You will help strengthen and evolve the operating model that enables fishtank to deliver high-quality creative assets to support global marketing campaigns at scale. As a part of the agency leadership team, reporting to the GVP, Global Marketing Services, you’ll direct our project management group and serve as a strategic operational partner to other agency leaders. You’ll shape how work enters and move through the agency, improve capacity and resourcing, improve process and technological improvements to ensure the agency can meet the demands of the business.

The Opportunity:

This is the right role for you if you are someone who is motivated and knows how to turn complexity into clear, predicable processes. You are experienced running operations at either an external or in-house agency. Building strong relationships, and navigating priorities to ultimately improve results is imperative. You will have a meaningful impact on how our agency works today and how we evolve for the future.

The Day-to-Day:

• Lead, coach, and develop the agency's project management team, creating a strong culture of accountability, collaboration, and results
• Lead strategic operational programs that improve the agency's effectiveness, efficiency, and scalability
• Improve intakes, prioritize, and model workflows, ensuring you scope, prioritize, resource, and align new work with our goals
• Oversee the end-to-end operational delivery of creative assets across all markets, channels, and creative disciplines
• Partner with marketing leadership to establish priorities, timelines, and delivery expectations based on our needs
• Oversee agency budgeting, including forecasting, expenses tracking, and resource costs
• Manage executive updates on operational reporting, project delivery, and capacity planning
• Communicate regularly with partners to ensure understanding and transparency, and advise on feasibility, priorities, and resource trade-offs and risks
• Be the senior point of escalation for complex projects, resource constraints and bring forward a clear solution
• Partner closely with creative, strategy and planning, data, technology and media team leaders to ensure effective understanding and collaboration

Your Qualifications:

• 10+ years of experience in a creative operations leadership role with an agency or in-house creative organization
• Proven experience developing and managing operational models that deliver creative assets at scale
• History of building strong teams and developing talent
• Experience with creative agency operating models, including intake, workflow, project management, resource management, planning, production, and operational governance
• Experience managing complex, high-volume creative work across multiple partners, channels, and markets
• Demonstrated experience designing and implementing processes, workflows and governance frameworks that improve organizational effectiveness
• Experience with capacity planning, resource forecasting, workload management and the strategic use of internal and external resources
• Strong leadership presence with the ability to motivate teams, establish accountability, and interface with senior leadership

Compensation:

• $120,000 - $180,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
• Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER