VP of Operations - ISP

Hamilton Barnes; Texas; On-site; USD 162,000 - 198,000; Full time

Benefits offered by this job

Executive-level role with direct impact on company performance

Competitive compensation package

Health, dental, and vision insurance

Paid time off and holidays

Long-term growth and career progression opportunities

Job summary

A growing fiber network provider is seeking a Senior Operations Leader to drive operational performance across network and customer operations. This role involves leading multi-disciplinary teams, ensuring network uptime, and partnering with various departments to meet business goals. The ideal candidate will have extensive experience in the ISP or telecom sectors, strong leadership skills, and a data-driven mindset. Competitive compensation package includes health benefits and opportunities for career progression.

Qualifications

• Senior operations leadership experience in an ISP or telecom environment.
• Ability to lead multi-disciplinary teams effectively.
• Strong knowledge of operational KPIs and data-driven decision-making.

Responsibilities

• Own operational performance across network and customer operations.
• Lead NOC and field technician teams to ensure service delivery.
• Partner with other departments to align operations with business goals.

Skills

Senior operations leadership experience within an ISP, telecom, or broadband environment

Proven experience leading multi-disciplinary teams (NOC, field, customer operations)

Strong understanding of ISP service delivery, network operations, and operational KPIs

Experience scaling operations in a growth or build-out environment

Commercially minded with strong budgeting and cost-management capability

Data-driven decision maker with experience using operational dashboards and metrics

Excellent communication, leadership, and stakeholder-management skills

Job description

Ready to help shape the future of connectivity and bring faster, more reliable internet to the communities that need it most?

Join a rapidly expanding fiber network provider committed to delivering high-performance, next-generation connectivity to homes and businesses. Focused on innovation, customer transparency, and community impact, the organization is building scalable fiber infrastructure designed for speed, reliability, and long-term growth. With a people-first approach and a mission to close the digital divide, the business is creating the foundation for stronger local economies, better experiences, and a more connected future.

Take the next step in your career and be part of a team that’s building critical infrastructure and transforming how communities connect, apply today.

Responsibilities:

• Own end-to-end operational performance across network operations, field operations, and customer operations
• Lead and scale NOC, field technicians, customer support, and operational leadership teams
• Ensure network uptime, SLA adherence, and consistent service delivery
• Build and optimize operational processes, KPIs, and performance metrics
• Drive operational readiness for network expansion and customer growth
• Partner with Engineering, Finance, Sales, and Executive Leadership to align operations with business goals
• Oversee vendor management, contractors, and outsourced operational partners
• Manage operational budgets, cost controls, and efficiency initiatives
• Implement and improve operational systems, tools, and reporting frameworks
• Establish a culture of accountability, continuous improvement, and customer focus

Skills / Must Have:

• Senior operations leadership experience within an ISP, telecom, or broadband environment
• Proven experience leading multi-disciplinary teams (NOC, field, customer operations)
• Strong understanding of ISP service delivery, network operations, and operational KPIs
• Experience scaling operations in a growth or build-out environment
• Commercially minded with strong budgeting and cost-management capability
• Data-driven decision maker with experience using operational dashboards and metrics
• Comfortable operating at executive level while remaining hands-on where needed
• Excellent communication, leadership, and stakeholder-management skills

Benefits:

• Executive-level role with direct impact on company performance
• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and holidays
• Long-term growth and career progression opportunities
• Opportunity to help shape and scale a high-growth ISP

Salary:

• Up to $180k base salary