ISP Network Operations Engineer

Eccom Network USA Inc; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K retirement plan

Paid vacation and holidays

Training and certification support

Job summary

Eccom Network USA Inc. seeks an ISP Network Operations Engineer to manage day-to-day operations of customer networks in Los Angeles. You will optimize BGP/OSPF routing, manage cutovers, and support 24/7 incident response, with a focus on high availability and performance.

Ideal candidates hold a BS in CS/Telecom/Networking, Cisco CCNA/CCNP, and hands-on experience with DWDM/OTN, routing policies, and 24/7 support. Strong documentation and communication are essential.

Qualifications

• Bachelor’s degree or above in Computer Science, Telecommunications, Network Engineering, or related fields.
• Cisco CCNA / CCNP certification (or equivalent) is required.
• Strong knowledge of routing protocols (BGP, OSPF, IS-IS, etc.) and routing policy optimization.
• Familiarity with optical transmission products (DWDM/OTN/transport networks) and related maintenance.
• Hands-on cutover (network migration) experience, able to independently manage complex changes and emergencies.
• Proficient in English with strong communication and technical documentation skills.
• High sense of responsibility; ability to adapt to 24/7 operations support and incident response.

Responsibilities

• Day-to-day operations and maintenance of customer ISP networks with high availability.
• Interface with customers to handle faults, cutovers, and emergency changes.
• Configure and optimize core routers, switches, and optical transmission equipment.
• Participate in routing design and troubleshooting of BGP, OSPF, IS-IS, and routing policies.
• Support network expansion, migration, and upgrade cutovers with change plans and reports.
• Provide Tier 2/3 technical support collaborating with vendors and customer teams.

Skills

BGP

OSPF/IS-IS

Routing policy optimization

Cutover experience

English communication

24/7 operations readiness

Education

Bachelor's degree in CS/Telecom/Networking

Tools

Cisco routers & switches

DWDM/OTN transport

Network monitoring tools

Job description

Job Description

Job Description

1. Position Information

• ** Title** : ISP Network Operations Engineer
• ** Location** : Los Angeles, California, USA
• ** Department** : Network Operations
• ** Reports to** : Operations Manager / Technical Director
• ** Type** : Full-time
• Mandarin prefered

2. Key Responsibilities

• Responsible for day-to-day operations and maintenance of customer ISP networks, ensuring high availability and stability.
• Interface with customers to handle network faults, cutovers, and emergency changes to ensure uninterrupted services.
• Configure and optimize core routers, switches, and optical transmission equipment to maintain performance and security.
• Participate in the design, optimization, and troubleshooting of routing protocols, especially BGP, OSPF, and routing policies.
• Support network expansion, migration, and upgrade cutovers; prepare change plans and post-implementation reports.
• Provide Tier 2/3 technical support, collaborating with vendors and customer teams to resolve critical network issues.

3. Requirements

• Bachelor’s degree or above in Computer Science, Telecommunications, Network Engineering, or related fields.
• ** Cisco CCNA / CCNP certification** (or equivalent technical proficiency).
• Strong knowledge of routing protocols (BGP, OSPF, IS-IS, etc.) and routing policy optimization.
• Familiarity with optical transmission products (DWDM/OTN/transport networks) and related maintenance.
• Hands-on cutover (network migration) experience , able to independently manage complex changes and emergencies.
• Proficient in English with strong communication and technical documentation skills.
• High sense of responsibility; ability to adapt to 24/7 operations support and incident response.

4. Preferred Qualifications

• Cisco CCNP or equivalent advanced certification.
• Experience in large-scale service provider / ISP network operations.
• Knowledge of MPLS, VXLAN, and SDN technologies.
• Experience with cross-regional network architectures and international link optimization.

5. Compensation & Benefits

• ** Salary Range** : $70,000 – $90,000 per year (commensurate with experience).
• Health, dental, and vision insurance; 401K retirement plan.
• Paid vacation, statutory holidays, and overtime allowance.
• Training and certification support (Cisco, Juniper, etc.).