VP of Operations

Gentiva; Phoenix (AZ); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Assistance

Wellness Programs

Job summary

Gentiva Hospice is seeking a Vice President of Operations to oversee daily performance and growth for multiple agencies across the region, including AZ and neighboring states. The role requires leading through influence, ensuring staffing, compliance, and financial targets are met while aligning with company goals for quality care.

This executive will drive operational controls, staff development, and strategic initiatives, traveling up to 65-70% to support agencies, and collaborating with

Qualifications

• 5+ years in a senior management operations role with demonstrated success in building and scaling markets, processes, and systems.
• Experience in home health, hospice, or post-acute care preferred.
• Bachelor’s degree in healthcare administration, business, or a related healthcare field.

Responsibilities

• Develop scalable systems, processes, and infrastructure to support growth and clinical excellence.
• Lead the operational planning and performance tracking across all agency locations.
• Monitor regional KPIs including census growth, productivity, staffing, expenses, admissions, and discharges.
• Direct and coordinate regional clinical and office staff to ensure quality, continuity, and regulatory compliance.
• Build and sustain a high-performance team; recruit, train, coach, and retain regional leaders.
• Provide on-the-job training, performance reviews, coaching, and development recommendations.
• Drive financial results and ensure census goals, profitability targets, and business objectives are met.
• Collaborate with the Region President on strategic initiatives and budget management.
• Provide timely, accurate reports on agency operating conditions and performance metrics.
• Oversee the effectiveness and compliance of regional systems and processes across all locations.
• Ensure operations are aligned with healthcare laws, regulatory requirements, and company standards.
• Collaborate cross-functionally with sales, clinical, and executive teams to promote seamless care delivery and administrative efficiency.

Skills

Regional leadership

Healthcare operations

Regulatory compliance

Staff development

Data analysis

Excel

PowerPoint

Stakeholder communication

Education

Bachelor's degree in healthcare administration

Tools

Microsoft Office

Job description

Overview

Drive Growth. Lead Operational Excellence. Deliver Results.

We are seeking a results-driven and experienced Vice President of Operations to oversee the daily performance and long-term growth strategy of multiple agencies in the following states - NE, KS, OK, NM, CO, AZ, NV, CA, WA, OR . This executive-level leader will ensure operational controls, staffing, compliance, and business goals are executed with excellence across the region. You will lead through influence, empower high-performing teams, and ensure alignment with company objectives for quality care and financial performance.

Essential Functions of the Position

Operational Leadership and Strategy

• Partner with the region’s management team to develop scalable systems, processes, and infrastructure that support rapid growth and clinical excellence
• Lead the operational planning and performance tracking across all assigned agency locations
• Monitor and interpret regional KPIs including census growth, productivity, staffing levels, CAP liability, expenses, admissions, and discharges

Team Oversight and Performance Management

• Direct and coordinate regional clinical and office staff to ensure quality, continuity, and compliance with all federal and state regulations
• Build and sustain a high-performance team; recruit, train, coach, and retain regional leaders
• Provide on-the-job training, performance reviews, coaching, and development recommendations

Business Growth and Financial Management

• Drive financial results and ensure the region achieves and surpasses census goals, profitability targets, and overall business objectives
• Collaborate with the Region President on strategic initiatives and budget management
• Provide timely, accurate, and complete reports on agency operating conditions and performance metrics

Compliance and Operational Efficiency

• Oversee the effectiveness and compliance of regional systems and processes across all locations
• Ensure operations are aligned with healthcare laws, regulatory requirements, and company standards
• Collaborate cross-functionally with sales, clinical, and executive teams to promote seamless care delivery and administrative efficiency

About You

Specialized Knowledge and Skills

• Strong leadership experience in regional or multi-site healthcare operations
• Proven ability to lead performance-driven teams and support rapid growth
• Strong knowledge of hospice or home health operations, compliance, and healthcare regulations
• Skilled at generating new business and maintaining strong referral and physician relationships
• Excellent communication and influencing skills across clinical, administrative, and executive stakeholders
• Ability to manage complex, time-sensitive data and prioritize multiple initiatives
• Strong problem-solving skills and sound professional judgment
• Advanced Microsoft Office skills, particularly Excel and PowerPoint

Education and Experience

• Bachelor’s degree in healthcare administration, business, or a related healthcare field required
• Minimum of 5 years in a senior management-level operations role with demonstrated success in building and scaling markets, processes, and systems
• Previous experience in home health, hospice, or post-acute care preferred

Licenses and Certifications

• Valid driver’s license and automobile liability insurance coverage required

Travel Requirements

• Up to 65-70% travel required to support agencies across the assigned region

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Position Type: Full-Time
Company: Gentiva Hospice