AVP of Operations - Hospice

Gentiva; Jefferson City (MO); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) with Company Match

Career Advancement Opportunities

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle

7 Paid Holidays + PTO

Job summary

Gentiva is seeking an Area Vice President of Hospice Operations to lead and optimize 10+ hospice programs across Missouri. You will direct multi-site operations, safeguard regulatory compliance, manage budgets, and drive quality patient care while expanding hospital and physician referrals.

The role requires senior-level oversight, team leadership, and strong communication to engage communities and improve performance across markets.

Qualifications

• Multi-site hospice or healthcare operations leadership experience.
• 5+ years of progressive leadership in hospice/healthcare.
• Regulatory compliance, budgeting, and staff leadership experience.
• Experience with HomeCare HomeBase (HCHB) preferred.
• Strong communication and organizational skills.
• Active RN license and valid driver's license.

Responsibilities

• Direct day-to-day operations across multiple hospice sites.
• Maintain regulatory compliance and readiness for surveys.
• Grow referral partnerships with hospitals, SNFs, physicians, and discharge planners.
• Oversee quality patient and family services with clinical oversight.
• Lead executive directors, medical staff, volunteers, and teams.
• Manage public/community relations and resolve concerns.
• Drive continuous quality improvement initiatives.

Skills

Regulatory compliance

People leadership

Budgeting

Healthcare operations

Data analytics

Communication

EMR systems

Education

RN license

Bachelor's in Healthcare Admin/Business

Tools

HomeCare HomeBase (HCHB)

Microsoft Excel

PowerPoint

EMR systems familiarity

Job description

Overview

Lead Hospice Operations with Excellence and Compassion.

We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations (10 branches in MO*). This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

• Covers these markets/branches: St. Louis, Farmington, Union, Wentzville, Jefferson City, Sedalia, Butler, Carthage, Joplin, Neosho and Springfield.

Key Responsibilities

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
• Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

About You

• RN Degree highly preferred
• Bachelor's degree in Healthcare Administration, Business, or related field considered

Experience

• Multi-site operational leadership experience strongly preferred
• 5+ years of progressive leadership experience in hospice or healthcare operations
• 3+ years of direct healthcare services leadership preferred
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
• Experience with HomeCare HomeBase (HCHB) strongly preferred
• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
• Strong communication and organizational skills
• Critical thinking and problem-solving mindset
• Passion for patient-centered care and interdisciplinary teamwork
• Ability to balance strategy, operations, and field leadership

Licensure

• Active RN License required (if applicable)
• Valid driver's license and auto insurance

Technical Skills

• Intermediate skills in Microsoft Excel and PowerPoint
• Comfortable with data systems, electronic medical records (EMR), and analytics

We Offer

Benefits For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Position Type: Full-Time

Category: Multi Site Ops and Clinical Leadership

Company: Gentiva