VP of Member Experience & Digital Transformation

JCC Association of North America; Stamford (CT); On-site; USD 120,000 - 135,000; Full time

Job summary

JCC Association of North America in Stamford seeks a Vice President of Experience to drive engagement and satisfaction through strategic leadership. The role involves overseeing Membership, Customer Experience, and Marketing & Branding departments, and leading digital transformation initiatives. A Bachelor's degree and 5+ years of experience in customer/member experience management is required. The position offers a salary range of $120,000 to $135,000.

Qualifications

• 5+ years of leadership experience in customer/member experience management.
• Proven success in digital transformation within service-oriented organizations.
• Exceptional communication skills and ability to influence stakeholders.

Responsibilities

• Develop and execute member experience strategy.
• Lead digital transformation initiatives and implement technologies.
• Oversee department management and team development.

Skills

Leadership in customer/member experience management

Digital transformation

Data analysis

Exceptional communication skills

Strategic thinking

Education

Bachelor's degree in Business Administration or related field

Tools

CRM platforms

Job description

JCC Association of North America in Stamford seeks a Vice President of Experience to drive engagement and satisfaction through strategic leadership. The role involves overseeing Membership, Customer Experience, and Marketing & Branding departments, and leading digital transformation initiatives. A Bachelor's degree and 5+ years of experience in customer/member experience management is required. The position offers a salary range of $120,000 to $135,000.