VP of Human Resources Operations

Erickson Senior Living; Baltimore (MD); On-site; USD 180,000 - 200,000; Full time

Job summary

Erickson Senior Living is seeking a strategic and operational HR executive to balance big-picture vision with excellence in people programs, technology, and data. The VP HR Operations will lead HR Technology, Payroll, Total Rewards, HR Policies, and Service Delivery to drive scalable solutions and an outstanding employee experience.

You will partner with Legal and business leaders, manage large-scale HR transformations, ensure compliance, and deliver measurable performance through metrics and

Qualifications

• Minimum 10 years of progressive HR leadership experience, including at least 7 years leading multiple HR functions.
• Proven experience leading HR Operations, HR Technology, Payroll, Shared Services, and process improvement initiatives.
• Demonstrated success managing organizational change and large-scale system implementations in complex, multi-site environments.
• Strong strategic planning, project management, and execution skills.
• Exceptional leadership, collaboration, communication, and stakeholder management abilities.
• SPHR certification preferred.

Responsibilities

• Provide executive oversight for complex employee relations matters in line with policies and values.
• Partner with HR leadership, Legal, and stakeholders to mitigate risk and ensure policy consistency.
• Serve as escalation point for high-risk employee relations issues and guide resolutions.
• Lead strategy, planning, budgeting, and execution of HR Operations functions including HR Technology, Total Rewards, Payroll, and Service Delivery.
• Drive operational excellence by improving processes, systems, and service delivery.
• Develop and execute HR technology and HRIS strategies for integration and adoption.
• Establish and lead change management initiatives for large-scale HR transformations.
• Oversee payroll operations and vendor relationships for accuracy and compliance.
• Lead HR service delivery operations, including shared services and employee support.
• Collaborate with Centers of Excellence to design effective HR programs and tools.
• Ensure compliance with all employment laws and regulations.
• Advise leadership on HR policies, programs, and workforce initiatives.
• Align HR systems with business objectives through cross-functional partnerships.
• Establish metrics and reporting to measure HR performance and inform decisions.

Skills

HR leadership

Strategic planning

Project management

Communication

Stakeholder management

Change management

Education

SPHR certification preferred

Job description

Location:

Erickson Senior Living

We are looking for a strategic and operational HR executive who can balance big-picture vision with excellence, leveraging technology, data, and process improvement to create a high-performing HR function and customer-focused HR function that supports organizational success.

This Vice President, HR Operations provides strategic leadership for the systems, services, and programs that support the employee experience across the organization. This executive role oversees HR Technology, Payroll, Total Rewards, HR Policies, and Service Delivery, driving operational excellence, compliance, process optimization, and scalable solutions that enable business growth.

How you will make an impact:

• Provide executive oversight and accountability for complex employee relations matters, ensuring concerns are addressed promptly, consistently, and in alignment with company policies and values.
• Partner closely with HR leadership, Legal, and operational stakeholders to mitigate organizational risk and ensure consistent application of policies and employment practices.
• Serve as the escalation point for high-risk employee relations issues, partnering with HR to assess risk, guide resolutions, and support sound decision-making.
• Lead the overall strategy, planning, budgeting, and execution of HR Operations functions, including HR Technology, Total Rewards, Payroll, and HR Service Delivery.
• Drive HR operational excellence by improving processes, systems, and service delivery to enhance the employee experience.
• Develop and execute HR technology and HRIS strategies, ensuring successful integration, optimization, and adoption of enterprise systems.
• Establish and lead project and change management initiatives to support large-scale HR transformations and business priorities.
• Oversee payroll operations and vendor relationships to ensure accuracy, compliance, audit readiness, and timely processing.
• Lead HR service delivery operations, including shared services and employee support functions, ensuring responsiveness and scalability.
• Partner with HR Centers of Excellence and business leaders to design and implement effective HR programs, tools, and processes.
• Ensure compliance with all applicable federal, state, and local employment laws, policies, and regulations.
• Serve as a strategic advisor to leadership on HR policies, programs, workforce initiatives, and operational effectiveness.
• Collaborate with Information Technology and other cross-functional partners to align HR systems and business objectives.
• Establish metrics and reporting to measure HR performance, drive continuous improvement, and inform strategic decision-making.

Compensation: $180,000 - $ 200,000 per year, plus eligibility for annual bonuses.

This position is based in Catonsville, Maryland and is not remote

What you will need:

• Minimum 10 years of progressive HR leadership experience, including at least 7 years leading multiple HR functions.
• Proven experience leading HR Operations, HR Technology, Payroll, Shared Services, and process improvement initiatives.
• Demonstrated success managing organizational change and large-scale system implementations in complex, multi-site environments.
• Strong strategic planning, project management, and execution skills.
• Exceptional leadership, collaboration, communication, and stakeholder management abilities.
• SPHR certification preferred.

Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.