VP of Delivery & Customer Outcomes

Foresight; New York (NY); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Real ownership from day one

Direct access to founders

Momentum and growth momentum

Backed to build properly (Series A)

Defined growth path

Total compensation range: $225,000-$,

Job summary

Foresight seeks a VP of Delivery to reinvent the delivery function, leading a high‑caliber team that bridges our platform and customers. You will ensure engineers and schedulers achieve target outcomes, scale the organization, and drive revenue by expanding client relationships while minimizing churn.

You will define delivery frameworks, oversee complex solution deployments, and partner with Sales to influence product roadmaps based on customer feedback, ensuring robust QA and risk mitigation

Qualifications

• Proven Delivery leader with experience in high-growth, global software or technology businesses.
• Experience delivering AI, data or workflow-heavy solutions in regulated environments.
• Strong systems-thinking and architectural judgment across services, data and infrastructure
• Comfortable operating in ambiguity and driving discovery with senior stakeholders
• Significant track record of managing Delivery teams, preferably within the construction or enterprise software sectors, focused on supporting highly complex enterprise clients with diverse stakeholder groups
• Action-oriented and hands-on operator who can fluidly shift between strategic leadership and tactical execution as needed in a dynamic environment
• Demonstrated success navigating ambiguity and building from the ground up, ideally within a fast-paced, scaling technology company
• Data-driven mindset with the ability to generate, interpret, and act on customer success metrics to inform business decisions and track progress.
• Experience working in globally distributed and cross-cultural workforces during periods of rapid growth and transformation

Responsibilities

• Recruit, mentor and scale a world-class Delivery organization. Define hiring standards, onboarding programs, and career progression frameworks
• Own the technical strategy and delivery excellence for our most strategic accounts.
• Oversee the scoping, design and rollout of complex technical solutions into our customer environments.
• Supervise the execution of account workplans, milestone tracking, and quality assurance for our global enterprise portfolio
• Partner with Sales and Product leadership and act as the Voice-of-the-Customer to influence product roadmaps based on customer feedback
• Define operational frameworks for the delivery organization, ensuring smooth handoffs and setting metrics for customer success and ROI
• Drive retention and expansion by ensuring our customers are achieving their business outcomes
• Establish institutional memory, rigorous playbooks, QA metrics, and predictable, forward-looking risk mitigation processes

Skills

Delivery leadership

AI solutions experience

Regulated environments

Systems thinking

Ambiguity navigation

Global/stakeholder management

Operational scaling

Data-driven decision-making

Cross-cultural teams

Job description

Foresight seeks a VP of Delivery to reinvent the delivery function, leading a high‑caliber team that bridges our platform and customers. You will ensure engineers and schedulers achieve target outcomes, scale the organization, and drive revenue by expanding client relationships while minimizing churn.

You will define delivery frameworks, oversee complex solution deployments, and partner with Sales to influence product roadmaps based on customer feedback, ensuring robust QA and risk mitigation