VP Delivery & Operations (Remote)

Fundingo; United States; A distancia; USD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% of employee medical and dental

401(k) with match

15 paid holidays

Fully remote team

Descripción de la vacante

FUNDINGO — a Salesforce-native loan management platform — seeks a VP of Operations & Delivery to lead client implementations and managed-services across a growing portfolio. This hands-on leader will mentor PMs, optimize delivery processes, and ensure successful engagements while maintaining governance and accountability across teams.

Reporting and aligning with product, engineering, QA, and sales, you will drive delivery cadence, capacity planning, and risk mitigation.

Formación

• Experience leading a Professional Services, implementation, or client-delivery function within a complex SaaS or enterprise software environment.
• Direct responsibility for a portfolio of concurrent customer implementations.
• Experience managing project managers, implementation consultants, or similar client-delivery professionals.
• Strong capability in capacity planning, resource allocation, portfolio management, and prioritization.
• Working knowledge of requirements gathering, implementation planning, scope management, UAT, go-live, and post-launch support.
• Experience managing difficult client situations and coaching teams through delivery challenges.

Responsabilidades

• Lead the portfolio of active implementations and managed-services engagements, maintaining visibility into milestones, risks, dependencies, commitments, and next steps.
• Manage and coach project managers and implementation team members, setting clear expectations and holding owners accountable for delivery.
• Own capacity planning and resource allocation across project managers, implementation resources, and shared specialists.
• Establish and run delivery cadences, including portfolio reviews, project-health reviews, resource planning, and escalation management.
• Identify delivery risks early and step into at-risk projects or client escalations when needed.
• Standardize core delivery practices, including project planning, status reporting, action tracking, requirements handoffs, UAT, go-live, and post-launch transitions.
• Partner with Solutions & Enablement to ensure each engagement receives the appropriate product expertise and solution guidance.
• Collaborate with Sales on scoping, implementation feasibility, customer handoffs, and upcoming resource demand.
• Work with Product, Engineering, and QA to address technical dependencies, release risks, and delivery blockers.
• Strengthen scope and change-order management so timeline and commercial implications are addressed early.
• Build the documentation, tools, processes, and performance metrics needed to make delivery more predictable and scalable.
• Improve knowledge transfer so individual subject‑matter experts do not become permanent bottlenecks.

Conocimientos

Portfolio management

Capacity planning

Team coaching

SaaS delivery

UAT/go-live

Client escalation

Herramientas

Salesforce

Descripción del empleo

FUNDINGO — a Salesforce-native loan management platform — seeks a VP of Operations & Delivery to lead client implementations and managed-services across a growing portfolio. This hands-on leader will mentor PMs, optimize delivery processes, and ensure successful engagements while maintaining governance and accountability across teams.

Reporting and aligning with product, engineering, QA, and sales, you will drive delivery cadence, capacity planning, and risk mitigation.