VP of Customer Success & Professional Services

Tyler Technologies, Inc.; Latham (NY); On-site; USD 180,000 - 300,000; Full time

Job summary

Tyler Technologies, Inc. in Latham, NY is seeking a dynamic VP of Professional Services & Support.

This leader will align services and support with strategic goals, ensure adoption and success of our K12 transportation solutions, and partner with Sales, Development, and Product teams. The role requires deep SaaS experience, senior leadership, and a commitment to in‑office collaboration 4 days a week at our Latham campus.

Qualifications

• Degree in business or related field; MBA preferred.
• 12+ years in customer support/professional services with 7+ years in leadership.
• Proven ability to scale services in software/tech environments.

Responsibilities

• Lead strategic vision for professional services and support aligned with company goals.
• Drive service delivery innovation to improve customer satisfaction and retention.
• Set metrics and KPIs for services and support functions.
• Mentor and develop high‑performing teams across services and support.
• Ensure seamless customer journey from onboarding to ongoing support.
• Collaborate with Sales, Development, and other teams to align goals.
• Contribute to product development with customer insights and feedback.
• Manage P&L to meet revenue, expense, and margin targets.
• Oversee budgeting, forecasting, and resource planning.
• Travel 8–12 times per year for events and customer meetings.

Skills

Executive leadership

Strategic planning

Customer success

SaaS experience

In-office presence

Education

MBA

Tools

CRM systems

PM tools

Job description

Tyler Technologies, Inc. in Latham, NY is seeking a dynamic VP of Professional Services & Support.

This leader will align services and support with strategic goals, ensure adoption and success of our K12 transportation solutions, and partner with Sales, Development, and Product teams. The role requires deep SaaS experience, senior leadership, and a commitment to in‑office collaboration 4 days a week at our Latham campus.