VP of Client Operations & Service Excellence

BNY; Los Angeles (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

BNY is seeking a Vice President, Client Processing in Los Angeles, CA, to lead and enhance client operations across internal and external relationships. The role emphasizes timely, accurate processing, exception resolution, and proactive client service with strong attention to detail.

The successful candidate will drive onboarding, settlement validation, and issue remediation while collaborating with Operations, Risk/Compliance, and Technology.

Qualifications

• Bachelor's degree in business, Finance, or a related field.

Responsibilities

• Manage client relationships and service requests with proactive issue follow-up for internal and external clients.
• Monitor, investigate, and resolve exceptions across cash, securities, and related workflows.
• Collaborate with Operations, Client Service, Risk/Compliance, and Technology to resolve complex issues and implement remediation plans.
• Support client onboarding, account setup, and validation of settlement instructions where applicable.
• Prepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiatives.
• Ensure adherence to risk, compliance, and control frameworks; follow SOPs while identifying process-improvement opportunities.

Skills

Leadership

Client Service

Communication

Attention to Detail

SWIFT familiarity

Education

Bachelor's degree (business/finance)

Job description

BNY is seeking a Vice President, Client Processing in Los Angeles, CA, to lead and enhance client operations across internal and external relationships. The role emphasizes timely, accurate processing, exception resolution, and proactive client service with strong attention to detail.

The successful candidate will drive onboarding, settlement validation, and issue remediation while collaborating with Operations, Risk/Compliance, and Technology.