Enterprise Customer Success Lead, LegalTech Growth

EvenUp; United States; Presencial; USD 100 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

Life, accident, or critical illness保险

Flexible paid time off

U.S. and Canada holidays

Home office stipend

401(k) / RRSP

Parental leave

In-person meetups

Hubs in San Francisco and Toronto

Resumo da oferta

EvenUp is seeking a Customer Success Manager, Enterprise, to oversee a portfolio of 25-30 large law firm accounts. You will drive strategic partnerships, measure adoption, and align success metrics with customer business objectives.

You will partner with cross-functional teams to deliver tailored value, manage renewals, and identify upsell opportunities while traveling up to 40-50% across the U.S. and Canada. This is a high-impact role for a strategic, collaborative CS leader.

Qualificações

• Bachelor’s degree in related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success, Account Management, or a similar enterprise-facing role.
• Experience navigating a fast-paced startup environment with a customer-first mindset.

Responsabilidades

• Conduct executive-level business reviews and adoption analyses.
• Collaborate with internal teams to deliver tailored value and resolve challenges.
• Define success metrics with customers and develop account plans.
• Grow accounts through upsell opportunities with Sales.
• Maintain relationships with senior stakeholders and firm leadership.
• Own renewal process and mitigate retention risks.
• Track interactions in CSP/CRM and report health metrics.
• Partner with Product, Sales, and Operations for seamless experiences.

Conhecimentos

Enterprise account management

Executive stakeholder mgmt

CRM proficient

SaaS knowledge

Formação académica

Bachelor’s degree

MBA or JD

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

EvenUp is seeking a Customer Success Manager, Enterprise, to oversee a portfolio of 25-30 large law firm accounts. You will drive strategic partnerships, measure adoption, and align success metrics with customer business objectives.

You will partner with cross-functional teams to deliver tailored value, manage renewals, and identify upsell opportunities while traveling up to 40-50% across the U.S. and Canada. This is a high-impact role for a strategic, collaborative CS leader.