VP of Account Growth & Client Experience

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

ExlService Holdings, Inc. seeks a strategic Vice President of Account Management to lead high-value client relationships and oversee delivery of insurance life and annuity products.

You will drive growth, mentor a top-performing team, and work closely with digital analytics to sharpen client insights. As a senior leader, you will collaborate across departments, develop robust account management processes, and represent the firm at industry events to strengthen our market presence and client

Qualifications

• Bachelor's degree in business, finance, or related field required; advanced degree preferred.
• Minimum of 10 years of experience in account management, with a focus on insurance or financial services.
• Proven leadership skills and ability to mentor a high-performing team.
• Strong business acumen and track record of driving business growth and client success.
• Excellent communication and interpersonal skills.
• Deep understanding of insurance life and annuity products and digital analytics trends.
• Experience in developing and implementing account management strategies.
• Ability to collaborate across teams and departments.
• Data-driven decision-making and a results-oriented mindset.

Responsibilities

• Manage and develop key client relationships, ensuring high levels of satisfaction.
• Oversee the delivery of insurance life and annuity products, ensuring quality and timely service.
• Collaborate with digital analytics teams to enhance service offerings and client insights.
• Identify new business opportunities and develop strategies to expand the client base.
• Ensure effective communication between internal teams and clients.
• Monitor industry trends and market dynamics to stay ahead of the competition.
• Develop and implement account management processes and best practices.
• Conduct regular performance reviews and provide feedback to the team.
• Represent the company at industry events and conferences, building our network and presence.

Skills

Account Management Procedures

CRM Applications

Communication Planning and Strategy

Education

Bachelor's degree in business/finance

Job description

ExlService Holdings, Inc. seeks a strategic Vice President of Account Management to lead high-value client relationships and oversee delivery of insurance life and annuity products.

You will drive growth, mentor a top-performing team, and work closely with digital analytics to sharpen client insights. As a senior leader, you will collaborate across departments, develop robust account management processes, and represent the firm at industry events to strengthen our market presence and client