Account Manager, L&A Insurance

EXL; New Jersey; Hybrid; USD 120,000 - 180,000; Full time

Job summary

EXL is expanding its Life & Annuity Insurance TPA team and seeks an experienced Account Manager Lead to guide client relationships and drive growth. You will collaborate with Delivery, Transitions, and Technology teams to ensure timely implementations and high client satisfaction.

Based in the Tri-State area or remote, you will oversee multi-million dollar accounts, identify expansion opportunities, and align internal resources to meet client needs and revenue targets.

Qualifications

• Minimum 8–10 years in sales and account management for insurance TPA clients.
• Experience handling Life & Annuity domains and CXO-level relationships.
• MBA and/or advanced degree is a plus.

Responsibilities

• Develop and execute strategic account plans to grow revenue.
• Manage multi-million dollar accounts and drive expansion within existing bases.
• Coordinate with Delivery, Transitions, Technology teams, and external partners to ensure client satisfaction.

Skills

Account management

Sales planning

Stakeholder management

Strategic sales

Client relationships

Education

Bachelor's degree in business or related field

MBA preferred

Tools

CRM software

Job description

Background

EXL is expanding our TPA (Third Party Administration) team and is looking for an experienced Account Manager Lead for TPA services. Apart from managing Client Relationship Management, this role shall entail oversight and collaboration with teams like Service Delivery, Transitions, Technology implementations namely our LifePRO and LDS platforms, and management of key stakeholders and strategic partners both internal and external including clients.

Key Responsibility

The Account Manager, within the Life & Annuity Insurance TPA business will be responsible for working with delivery teams to enhance customer satisfaction, scouting for expansion opportunities within the existing account, increasing revenues and maintaining client relationships. He/She will collaborate with all internal and external stakeholders to ensure delivery of on-time technology implementations, business solutions, and TPA operations transitions. Individual may also be responsible for supporting change activities that integrate with technology and TPA implementations.

Location

The job can be either based in the Tri-State region of NY-NJ-CT or REMOTE.

The Account Manager is expected to:

• Develop specific sales plans and where possible, increase the sales volume
• Manage accounts ranging from $6m+
• Work to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
• Maximize results by systematically managing an account plan
• Support Growth Leader (GL) in expanding portfolio and building contacts
• Drive the creation and execution of strategic account plans along with Growth Leader and Client Executive
• Collaborate with GL & CEs, delivery leaders and EXL leaders to grow the overall portfolio
• Seek customer feedback regularly to verify satisfaction and uncover minor issues which could elevate if left unattended
• Continuously keep track of client needs, gauge client satisfaction and expand client contacts
• Scout and scope new opportunities within the account
• Periodically spend time at delivery locations to maintain close contact with operations and related issues
• Track risks and development risk mitigation and risk avoidance strategies
• Coordinate & drive process-level C-SAT/NPS
• Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and presence within the client organization.
• Experience in mining long term complex multimillion dollar accounts, services or solutions within the existing accounts
• Broad functional knowledge within the specific sector and able to connect with a variety of executive level stakeholders on their specific pain-points.
• Strong sales process and operations skills (management, forecasting, budgeting, etc.)
• Understanding of TPA License requirements, authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements

Education & Experience

• Bachelor’s degree from an accredited institution, graduate degree a plus. Preferably MBA
• 8-10 years of experience in sales and account management with specific experience of management experience for an insurance TPA Client in progressively increasing leadership roles, within Life and/ or Annuity insurance.
• Preferably experience in a similar Life & Annuities domain having managed relationship at CXO level

Compensation

• A compensation package will be dependent on experience.