Senior AVP, Insurance Account Leadership

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

ExlService Holdings, Inc. is seeking an experienced Senior Assistant Vice President to lead the IMU_Insurance_Insurance - Common department. You will drive service delivery, build client partnerships, and mentor a team of account managers with a focus on revenue growth and client satisfaction.

The role requires a minimum of 10 years in insurance account management, a strong leadership track record, and the ability to manage multiple strategic initiatives concurrently.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 10 years of experience in insurance account management.
• Strong leadership and mentorship skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Demonstrated ability to build and maintain long-term client relationships.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in MS Office and CRM systems is essential.
• Knowledge of insurance industry regulations and compliance standards.
• Ability to work independently and manage multiple projects simultaneously.
• A results-driven and proactive attitude, with a passion for continuous improvement.

Responsibilities

• Lead and manage a team of account managers, providing strategic direction and mentorship.
• Develop and execute account management strategies to maximize client satisfaction and retention.
• Build and maintain strong relationships with key clients, understanding their needs and goals.
• Identify and pursue new business opportunities within the insurance industry.
• Collaborate with cross-functional teams to deliver innovative insurance solutions.
• Ensure timely and accurate delivery of services, meeting client expectations and SLAs.
• Monitor industry trends and market dynamics to stay ahead of the competition.
• Conduct regular performance reviews and provide constructive feedback to the team.
• Maintain a high level of professionalism and ethical standards in all client interactions.

Skills

Leadership

Communication

Client relationships

Analytical mindset

Independent work

Proactive attitude

Continuous improvement

Education

Bachelor's degree in Business Administration/Finance or related field

Tools

MS Office

CRM systems

Job description

ExlService Holdings, Inc. is seeking an experienced Senior Assistant Vice President to lead the IMU_Insurance_Insurance - Common department. You will drive service delivery, build client partnerships, and mentor a team of account managers with a focus on revenue growth and client satisfaction.

The role requires a minimum of 10 years in insurance account management, a strong leadership track record, and the ability to manage multiple strategic initiatives concurrently.