VP, Member Experience & Service Excellence

Logix Federal Credit Union; California (MO); Hybrid; USD 139,000 - 222,000; Full time

Job summary

Logix Federal Credit Union in Valencia, CA, seeks a Vice President of Experience to define and lead the enterprise-wide member experience strategy. The role combines in-person collaboration with remote flexibility in a hybrid schedule to support work-life harmony.

The VP will drive member-centric transformation, measure outcomes, and foster service excellence across channels, products, and touchpoints, enhancing satisfaction, loyalty, and advocacy across the organization.

Qualifications

• Bachelor's Degree in Business, Management or related field from a four-year college or university.
• 7–10 years in member/customer experience or related roles within financial services.
• 5+ years of management experience.

Responsibilities

• Develops and implements a comprehensive member experience strategy aligned with the credit union's mission.
• Champions a culture of innovation and service excellence.
• Leads organizational change initiatives for member experience transformation.

Skills

Strategic thinking

Research analysis

UI/UX design

Presentation skills

Financial products knowledge

Leadership

Education

Bachelor's Degree in Business/Management or related field

Tools

Microsoft Office

Job description

Logix Federal Credit Union in Valencia, CA, seeks a Vice President of Experience to define and lead the enterprise-wide member experience strategy. The role combines in-person collaboration with remote flexibility in a hybrid schedule to support work-life harmony.

The VP will drive member-centric transformation, measure outcomes, and foster service excellence across channels, products, and touchpoints, enhancing satisfaction, loyalty, and advocacy across the organization.