Chief Member Experience Architect

Logix Federal Credit Union; Santa Clarita (CA); Hybrid; USD 139,000 - 222,000; Full time

Job summary

Logix Federal Credit Union seeks a Vice President of Experience to define and execute an enterprise-wide member experience strategy, shaping service culture across channels, products and touchpoints. This role partners with executive leadership to drive member-centric transformation, leveraging data and emerging technologies while fostering a culture of service excellence.

The position emphasizes strategic leadership, measuring impact on satisfaction, loyalty, advocacy, and long-term

Qualifications

• Bachelor’s degree in Business, Management or related field from a four-year college or university.
• 7–10 years of experience in member/customer experience or related roles in financial services.
• At least 5 years of management experience.
• Experience developing and executing member experience strategies is preferred.

Responsibilities

• Develops and implements a comprehensive member experience strategy aligned with mission and goals.
• Champions a culture of innovation and service excellence to differentiate experiences.
• Drives employee experience to enable exceptional member experiences.
• Leads journey mapping and service design to identify pain points and reduce friction across channels.
• Advises executive leadership on experience strategy and emerging member expectations.

Skills

Strategic thinking

UI/UX design

Executive communication

AI / emerging tech

Stakeholder collaboration

Data analysis

Presentation skills

Microsoft Office

Education

Bachelor’s degree in Business/Management or related field

4 Year / Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Logix Federal Credit Union seeks a Vice President of Experience to define and execute an enterprise-wide member experience strategy, shaping service culture across channels, products and touchpoints. This role partners with executive leadership to drive member-centric transformation, leveraging data and emerging technologies while fostering a culture of service excellence.

The position emphasizes strategic leadership, measuring impact on satisfaction, loyalty, advocacy, and long-term