Member Experience Catalyst

Visions FCU; Endwell, Northern (NY, KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Retirement benefits

Health benefits

Flexible PTO

Holidays (10+)

LSA stipend

Employee recognition

Job summary

Visions Federal Credit Union is seeking a dedicated Member Experience Officer to identify opportunities to enhance the member experience across channels, processes, and platforms. You will collaborate with departments to develop solutions, support training, and analyze feedback for consistent, positive experiences.

The role involves leading projects, aligning with strategic goals, and communicating with leadership.

Qualifications

• Associate degree with 1–2 years of relevant experience; 3–5 years of related experience may be considered in place of a degree.
• Proficiency with Microsoft Office programs and standard office equipment.
• Strong written and verbal communication skills.
• Excellent interpersonal, organizational, and time management skills.
• Ability to manage competing priorities, adapt to change, and maintain confidentiality.
• Detail-oriented approach with the ability to analyze information and recommend practical solutions.

Responsibilities

• Support and align Member Experience initiatives with organizational goals and strategic priorities.
• Lead and support projects that improve the member and employee experience across the credit union.
• Partner with departments on planning, testing, implementation, communication, and training for member-impacting projects.
• Identify process improvements that reduce friction, improve consistency, and create more member-focused solutions.
• Gather, review, and analyze member feedback and data to identify trends and recommend improvements.
• Prepare updates, reports, and presentations for Member Experience leadership and senior leaders as needed.
• Collaborate with Marketing and internal partners to support clear, effective member communications.
• Provide departmental backup support and adapt to changing priorities, responsibilities, and expectations.

Skills

Microsoft Office

Communication skills

Interpersonal skills

Time management

Detail oriented

Prioritization

Confidentiality

Inclusive environment

Education

Associate degree

Bachelor’s degree in finance or related field

Job description

Visions Federal Credit Union is seeking a dedicated Member Experience Officer to identify opportunities to enhance the member experience across channels, processes, and platforms. You will collaborate with departments to develop solutions, support training, and analyze feedback for consistent, positive experiences.

The role involves leading projects, aligning with strategic goals, and communicating with leadership.