VP Loan Administration & Operations Excellence

Citizens Alliance Bank; Minnesota; On-site; USD 150,000 - 210,000; Full time

Job summary

Citizens Alliance Bank seeks a VP Loan Administration Manager to provide strategic leadership for loan operations, governance, and standardization across the lending function. This role reports to the Chief Banking Officer and partners with Credit Administration, Compliance, and IT to ensure efficient processes and reliable service.

You will build staff capability, establish staffing models, drive process improvements, and lead KPIs while guiding technology enhancements and multi-market

Qualifications

• Seven+ years in banking or lending operations with leadership experience.
• Experience with loan administration and credit administration.
• Knowledge of lending processes, documentation, and regulatory requirements.
• Proven ability to lead cross-functional projects and improve operational efficiency.

Responsibilities

• Lead Loan Administration personnel and develop staff capabilities.
• Establish staffing models, workloads, training, and succession plans.
• Ensure lending support provides timely, accurate service to lenders and customers.
• Collaborate with Lenders, Credit Administration, Compliance, IT, and leadership.
• Identify workflow improvements to reduce turnaround times and raise quality.
• Develop and report operational metrics and KPIs for the department.
• Partner with IT to optimize lending systems and technology.
• Coordinate lending system enhancements and user acceptance testing.

Skills

Leadership

Cross-functional collaboration

Process improvement

Project management

Communication

Education

Bachelor's degree in Business Administration, Finance, Banking, Management, or related field

Advanced banking school, graduate banking school, or related professional certification

Job description

Citizens Alliance Bank seeks a VP Loan Administration Manager to provide strategic leadership for loan operations, governance, and standardization across the lending function. This role reports to the Chief Banking Officer and partners with Credit Administration, Compliance, and IT to ensure efficient processes and reliable service.

You will build staff capability, establish staffing models, drive process improvements, and lead KPIs while guiding technology enhancements and multi-market