VP, Innovation Strategy: AI, Automation & Process Excellence

Testing Site - JPMC; Wilmington (DE); On-site; USD 120,000 - 190,000; Full time

Job summary

Testing Site - JPMC is seeking an Innovation Strategy Manager to shape the future of Card Lending Services (CLS) Operations. Lead AI, automation, and process-improvement initiatives while collaborating with Marketing, Product Owners, and Controls to deliver sustainable lending solutions.

You will drive performance, manage multiple strategic initiatives, and foster a culture of creativity across teams in a fast-paced environment.

Qualifications

• Minimum of 6+ years' work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function
• Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
• In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions
• Excellent communication and interpersonal skills with the ability to develop relationships across business partners
• Strong organizational and analytical skills with the ability to prioritize and identify big ideas
• Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
• Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point
• Demonstrated accountability for work processes and the associated risks and controls
• Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment
• Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed
• Ability to manage multiple initiatives at varying stages of their lifecycle

Responsibilities

• Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
• Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
• Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
• Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
• Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
• Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

Skills

Strategy development

Card lending knowledge

Stakeholder management

AI/ML awareness

Process improvement

Communication skills

Project management

PowerPoint

Excel

Data analysis prompts

Release management

Tools

PowerPoint

Excel

CRM systems

Job description

Testing Site - JPMC is seeking an Innovation Strategy Manager to shape the future of Card Lending Services (CLS) Operations. Lead AI, automation, and process-improvement initiatives while collaborating with Marketing, Product Owners, and Controls to deliver sustainable lending solutions.

You will drive performance, manage multiple strategic initiatives, and foster a culture of creativity across teams in a fast-paced environment.