Innovation Strategy Manager, Vice President - Card Lending Services

Testing Site - JPMC; Wilmington (DE); On-site; USD 120,000 - 190,000; Full time

Job summary

Testing Site - JPMC is seeking an Innovation Strategy Manager to shape the future of Card Lending Services (CLS) Operations. Lead AI, automation, and process-improvement initiatives while collaborating with Marketing, Product Owners, and Controls to deliver sustainable lending solutions.

You will drive performance, manage multiple strategic initiatives, and foster a culture of creativity across teams in a fast-paced environment.

Qualifications

• Minimum of 6+ years' work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function
• Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
• In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions
• Excellent communication and interpersonal skills with the ability to develop relationships across business partners
• Strong organizational and analytical skills with the ability to prioritize and identify big ideas
• Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
• Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point
• Demonstrated accountability for work processes and the associated risks and controls
• Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment
• Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed
• Ability to manage multiple initiatives at varying stages of their lifecycle

Responsibilities

• Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
• Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
• Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
• Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
• Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
• Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

Skills

Strategy development

Card lending knowledge

Stakeholder management

AI/ML awareness

Process improvement

Communication skills

Project management

PowerPoint

Excel

Data analysis prompts

Release management

Tools

PowerPoint

Excel

CRM systems

Job description

Join us in shaping the future of our Card Lending Services (CLS) Operations and making a meaningful impact. CLS is a dynamic and forward-thinking operations committed to staying at the forefront of innovation and identifying opportunities to improve our Customer's Lending experience. Our CLS Innovation Strategy Manager serves as a leader by providing expertise to support critical initiatives within CLS with focus on Artificial Intelligence, process excellence and innovation.

Job responsibilities

• Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
• Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
• Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
• Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
• Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
• Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

Required qualifications, capabilities, and skills

• Minimum of6+ years' work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function
• Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
• In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions
• Excellent communication and interpersonal skills with the ability to develop relationships across business partners
• Strong organizational and analytical skills with the ability to prioritize and identify big ideas
• Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
• Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point
• Demonstrated accountability for work processes and the associated risks and controls
• Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment
• Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed
• Ability to manage multiple initiatives at varying stages of their lifecycle

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
• Management Consulting experience with process improvement & project management methodology