VP, CX Strategy & Solutions for Card & Connected Commerce

Testing Site - JPMC

New York (NY)

On-site

USD 180,000 - 320,000

Full time

14 days+

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Job summary

Testing Site - JPMC leads the Card CX Insights & Experience function, shaping strategy, analytics, and solution delivery for the Card & Connected Commerce businesses. You will guide cross‑functional initiatives addressing customer pain points, optimize journey performance, and deliver innovative CX solutions aligned with a future-state vision.

The role requires building data-driven strategies, leading strategic projects, and communicating with senior leadership to drive business impact in a

Qualifications

Bachelor's degree required; MBA, MS or related field preferred.
8+ years of progressive experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries.
Proven success in strategy consulting with a track record of driving business transformation.
Experience leading cross-functional teams and managing complex, multi-stakeholder projects.
Advanced analytics proficiency including AI-driven tools, sentiment analysis, journey analytics, and ML result interpretation.

Responsibilities

Embed CX principles into strategy development, roadmap planning, and execution.
Operate with a product owner mindset, translating insights into actionable solutions.
Lead special projects addressing complex business challenges and evolving customer needs.
Drive transformation with data-driven approaches and measurable results.
Stay ahead of industry trends to shape future-state CX vision and competitive positioning.
Apply advanced analytics to extract insights from diverse data sources.