VP, Information Technology Infrastructure + Operations

EVERWISE CREDIT UNION; United States; On-site; USD 170,000 - 250,000; Full time

Job summary

Everwise Credit Union seeks a strategic leader to guide IT infrastructure and operations, ensuring robust on‑prem and hybrid cloud platforms, scalable networking, and strong security controls. You will build and execute multi‑year roadmaps, manage budgets, and lead diverse engineering teams to deliver reliable services.

The role emphasizes collaboration with information security, vendor relations, and governance, while driving modernization with automation and AI/ML‑enabled operations to support

Qualifications

• Bachelor’s degree with a technical emphasis; Master’s preferred.
• 10+ years in IT infrastructure and operations leadership.
• 8+ years hands-on experience in network, compute, storage, and cloud in hybrid environments.
• Demonstrated experience leading multi-disciplinary technical teams.
• Experience in regulated financial services with audits and compliance.
• Strong budgeting and vendor management capabilities.

Responsibilities

• Lead the development and execution of IT infrastructure strategy and multi-year roadmap aligned with enterprise objectives.
• Oversee design, implementation, and lifecycle management of infrastructure platforms (on-prem, hybrid cloud), network, compute, storage, UC.
• Direct and manage infrastructure teams; ensure staffing, skills development, and performance.
• Partner with Information Security to implement security frameworks; own patching, vulnerability remediation, and configuration governance.
• Ensure high availability, disaster recovery, and business continuity plans; manage DR/BCP testing.
• Develop and manage annual operating and capital budgets; optimize TCO.
• Establish governance, standards, and metrics for infrastructure; drive service excellence.
• Oversee vendor relationships, contracts, performance, and partnerships within policy.
• Build strong relationships with IT/business leaders to align capabilities with evolving needs.
• Leverage AI/ML-enabled operations, automation, and cloud-native services to modernize infrastructure.
• Implement monitoring, alerting, and incident management; participate in major incident response.
• Champion operational excellence and continuous improvement across IT ops.
• Take on additional responsibilities to support growth and advancement.

Skills

IT leadership

Hybrid cloud (Azure)

Network engineering

Security governance

Budget management

Vendor management

Disaster recovery planning

Incident/change management

Team development

Strategic planning

Education

Bachelor's degree in IT/Computer Science

Master's degree preferred

Tools

ServiceNow

Microsoft Azure

Job description

Position Summary

The VP, Information Technology Infrastructure + Operations is responsible for leading and driving the strategic direction of the Credit Union’s technology infrastructure and operation environment. This role leads the design, delivery, security, and continuous improvement of the organization’s physical and logical technology foundation, including network engineering, compute and storage platforms, cloud infrastructure, data centers, telecommunications, end-point infrastructure, and technology operations. The VP, Information Technology Infrastructure + Operations ensure the infrastructure platforms deliver the performance, reliability, scalability, and security required to meet the Credit Union's mission, business objectives, and operational needs. Reporting directly to the Chief Information Officer this role serves as a key member of the Information Technology leadership team and collaborates closely with business and technology leaders, to support organizational success.

Primary Responsibilities and Duties

• Lead the development and execution of the IT infrastructure and operations strategy and multi-year roadmap in alignment with the Credit Union’s enterprise technology strategy and business objectives.
• Provide oversight for the design, implementation, and lifecycle management of all infrastructure platforms, including on-premises data centers, hybrid cloud environments (with emphasis on Microsoft Azure), network infrastructure, compute, storage, and unified communications.
• Direct and manage infrastructure and operations teams, including network engineers, systems engineers, cloud engineers, and operations staff, ensuring appropriate staffing, skill development, and performance management.
• Partner with the VP, Information Security to implement and enforce information security frameworks, standards, and controls across infrastructure platforms; serve as the operational owner of infrastructure-layer security execution including patch management, vulnerability remediation, and configuration compliance.
• Ensure high availability, business continuity, and disaster recovery capabilities for all infrastructure platforms; oversee the development, testing, and maintenance of DR and BCP plans.
• Develop and manage the infrastructure annual operating and capital expenditure budgets; monitor and control expenditures to remain within approved plans while optimizing total cost of ownership.
• Establish and enforce enterprise technology standards, governance processes, and performance metrics for infrastructure platforms; drive continuous service improvement across operations.
• Oversee vendor management for infrastructure-related technology providers, including contract negotiation, performance management, and strategic partnership development within the Credit Union’s policy guidelines.
• Build and maintain strong relationships with IT and business leadership to ensure infrastructure capabilities are aligned with evolving business needs and can respond with agility to changing priorities.
• Leverage emerging infrastructure technologies including cloud-native services, automation, AI/ML-enabled operations, and software-defined networking to modernize the infrastructure platform and increase operational efficiency.
• Implement and manage enterprise monitoring, alerting, and incident management capabilities to ensure rapid identification and resolution of infrastructure-layer issues; participate in major incident response as required.
• Champion a culture of operational excellence, reliability engineering, and continuous improvement within the infrastructure and operations organization.
• Assume additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills

• Deep expertise in enterprise IT infrastructure disciplines including networking (routing, switching, SD-WAN, DNS/DHCP), compute (physical and virtual), storage (SAN/NAS/object), and data center operations.
• Demonstrated knowledge of hybrid and public cloud platforms, with emphasis on Microsoft Azure; proficiency with cloud governance, cost management, and infrastructure/platform-as-a-service practices.
• Strong understanding of information security frameworks (NIST, CIS, ISO 27001) and the ability to implement security controls across infrastructure platforms in partnership with a CISO organization.
• Experience with business continuity and disaster recovery planning, testing, and execution in a regulated financial services environment.
• Proven ability to lead, develop, and manage high-performing technical teams; fosters an inclusive, collaborative, and service-oriented team culture.
• Strong financial acumen; experienced in IT capital and operating budget development, management, and reporting.
• Excellent vendor management skills, including contract negotiation, SLA governance, and strategic supplier relationship management.
• Ability to translate complex technical infrastructure concepts into clear business terms for executive and board-level audiences.
• Experience with ITSM platforms (ServiceNow preferred) and IT operations management disciplines including incident, problem, and change management.
• Lean/Agile experience and a continuous improvement mindset is a plus.
• Familiarity with financial industry regulatory requirements (NCUA, FFIEC, GLBA, SOC 2) as they apply to infrastructure and operations is highly desirable.

Minimum Requirements

• Bachelor’s degree with a technical emphasis; Master’s preferred.
• 10+ years of progressive experience in IT infrastructure and operations, including leadership of multi-disciplinary technical teams.
• 8+ years of hands‑on experience in infrastructure engineering encompassing network, compute, storage, and cloud platforms in hybrid computing environments.
• 8+ years in progressive leadership roles with direct people management responsibility.
• 5+ years of experience in incident, problem, and change management processes.
• Demonstrated experience with IT governance, technology standards development, and performance metrics management.
• Experience in a regulated industry (financial services preferred) with working knowledge of applicable compliance and audit requirements preferred.

Everwise is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.

Welcome to Everwise Credit Union Careers!

Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under‑served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.