Universal Banker

EVERWISE CREDIT UNION; New Albany (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

EVERWISE CREDIT UNION is seeking a member-centric associate to deliver high-quality service across financial products and services. You will focus on building relationships, handling cash, and supporting wallet-share growth through knowledgeable product recommendations and referrals.

The role requires confidentiality, accuracy, and the ability to operate in a fast-paced team environment while following credit union policies and procedures.

Qualifications

• Must have a high school diploma or equivalent and retail or cash handling experience preferred.
• Strong communication skills and ability to build member relationships.
• Knowledge of credit union products and sales skills are a plus.

Responsibilities

• Provide high quality service for a broad range of financial services.
• Sell and service credit union products; expand wallet share.
• Maintain confidentiality of member information.
• Assist with outbound calls and prospect follow-up campaigns.
• Support cash handling, account maintenance, and ITM operations as needed.
• Adhere to cash control and transaction policies; participate in audits.

Skills

Customer service excellence

Cash handling

Communication (verbal/written)

Problem solving

Relationship building

Product knowledge

Teamwork in fast-paced environment

Education

High School Diploma or GED

Tools

General computer applications

Job description

Position Summary

Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share.

Primary Responsibilities and Duties

• Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations. This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center).
• Responsible for maintaining a high level of confidentiality about member account information.
• Meets or exceed established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.
• Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.
• May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.
• Comply with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA etc.
• Volunteers for special projects within the scope of job responsibilities.
• Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.
• Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.

Knowledge/Skills

Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication.

Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and EVERWISE CREDIT UNION.

High level of EVERWISE CREDIT UNION product knowledge with a full understanding of needs-based selling.

Proficient cash handling skills.

Ability to work in a fast-paced diverse and universal environment.

Practical application and general understanding of various computer applications.

Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.

Minimum Requirements

High School Diploma, GED or equivalent certification.

Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred.

Base Pay

Starting at $19.25/hour. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Everwise is an equal opportunity employer.

We are committed to creating an inclusive environment for all employees.

Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going.

Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers.

Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future.

With every interaction, we seek to fulfill our purpose of helping people grow into their dreams.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.