Branch Manager

EVERWISE CREDIT UNION; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Everwise Credit Union seeks a Branch Manager to lead on-site staff, drive member growth, and increase service center profitability. You will build internal and external relationships, oversee service quality, and ensure compliance within Everwise Credit Union guidelines.

You will manage staffing, coach, and develop the team while expanding market presence through community involvement and local business engagement. A focus on risk controls and performance alignment is essential.

Qualifications

• Strong leadership and staff development experience.
• Exceptional customer service and communication abilities.
• Proven track record in sales growth and market development.

Responsibilities

• Lead branch staff, ensure staffing levels and ongoing training.
• Foster exemplary member service and adherence to policies.
• Drive branch growth through community engagement and partnerships.
• Analyze market trends to identify growth opportunities and performance targets.
• Ensure compliance with internal controls and regulatory guidelines.
• Represent the branch in community activities to raise Everwise Credit Union visibility.

Skills

Interpersonal skills

Communication

Staff leadership

Sales & growth mindset

Problem solving

Time management

Strategic thinking

Decision making

Motivational skills

Community involvement

Education

Bachelor's degree

High School Diploma

Job description

Job Description: Position Summary: The Branch Manager provides on-site leadership; motivation and direction for the branch staff, expands Everwise Credit Union’s membership base and service center profitability building internal and new external relationships, both consumer and business related, as well as through community involvement. Additionally, the Branch Manager ensures compliance with established internal controls, operational controls, and risk management as directed.

Primary Responsibilities and Duties

• Responsible for maintaining appropriate staffing levels, staff supervision, and on-going staff development motivation through consistent training, observing, coaching, and development activities.
• Responsible for maintaining quality and professionalism of staff during their daily interaction with membership.
• Responsible for cultivating and leading excellence in member service including embracing Everwise Credit Union directed tools and resources.
• Responsible for growth and performance that aligns with Everwise Credit Union’s strategic direction as measured by performance measures and goals, while utilizing and embracing Everwise Credit Union directed tools and resources.
• Responsible for market development for Branch through community involvement, business engagement, and formal/informal networking.
• Evaluate market analysis, sales trend and other reports for market growth.
• Responsible for ensuring procedures, processes and documentation are in accordance with Federal and Everwise Credit Union guidelines and regulations; as well as conducting regular audits.
• Responsible for enhancing awareness of Everwise Credit Union in the communities of which it is a part, through involvement in Everwise Credit Union approved civic and community activities.
• Responsible for effectively leading their Branch and Team within an environment of evolving business practices and operating models.
• Additional responsibilities assigned based on consistency in service and sales behaviors, scope of supervision, leadership, educational and certification accomplishments, as well as team and project involvement.
• Participate in continuing education as assigned.
• Will assume additional responsibilities necessary for the growth of the service center, growth of Everwise Credit Union, and as assigned by Regional/District Staff.

Knowledge/Skills

Strong interpersonal skills Strong communication Skills Superior Member/Customer Service Skills Problem Solving Skills Effective Time Management Skills Strong Work Ethic Strong Decision-Making Skills Effective Motivational Skills Effective Strategic Thinking Skills Results Orientation Strategic Planning Skills Leadership Skills

Minimum Requirements

High School Diploma required; bachelor’s preferred. At least 3 years of experience in financial industry, sales, or retail management.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under‑served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.