VP, Hospitality Strategy & Guest Experience

Compass Group USA; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Levy at Nationals Park is seeking a Vice President of Hospitality Strategy to guide the development and execution of hospitality initiatives that elevate the guest experience and strengthen the venue partnership.

You will translate guest, business, and operational insights into strategies that deliver measurable results across the operation, with a focus on sustainable growth and cross-functional collaboration between Levy and venue leadership.

Qualifications

• Bachelor’s degree in hospitality management, business administration, operations, finance, or a related field.
• Extensive professional experience in hospitality, food and beverage, sports and entertainment, venue operations, or a related industry.
• Demonstrated experience leading strategic initiatives across complex hospitality operations.
• Experience with financial planning, budgeting, forecasting, and performance analysis.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience interpreting operational, financial, sales, and guest-experience data.
• Experience managing large-scale hospitality programs or multi-department initiatives.

Responsibilities

• Leads hospitality strategy across the venue in partnership with Levy and venue leadership.
• Develops initiatives that strengthen guest experience, operational performance, and financial results.
• Analyzes business, guest, sales, and operational trends to identify opportunities for improvement.
• Partners with operations, culinary, premium, concessions, sales, finance, and other functional leaders.
• Builds strategic plans that align hospitality priorities with partner and business objectives.
• Identifies opportunities to grow revenue while maintaining operational feasibility and cost effectiveness.
• Establishes performance measures and evaluates progress against strategic objectives.
• Strengthens relationships with venue partners and key stakeholders.
• Guides change and improvement initiatives across hospitality operations.
• Supports Levy initiatives, standards, and expectations throughout the business.
• Evaluates guest and client feedback to identify opportunities that enhance the overall experience.
• Develops leadership capability and alignment around hospitality priorities.

Skills

Leadership

Strategic planning

Financial analysis

Data interpretation

Excel

Office suite

Operations

Education

Bachelor's degree in hospitality management, business administration, operations, finance, or related field

Tools

PowerPoint

Word

Outlook

Job description

Levy at Nationals Park is seeking a Vice President of Hospitality Strategy to guide the development and execution of hospitality initiatives that elevate the guest experience and strengthen the venue partnership.

You will translate guest, business, and operational insights into strategies that deliver measurable results across the operation, with a focus on sustainable growth and cross-functional collaboration between Levy and venue leadership.