VP, Global Support & Customer Experience

Twist Bioscience Corporation; South San Francisco (CA); On-site; USD 281,000 - 320,000; Full time

Benefits offered by this job

Bonus

Equity

Generous benefits

Job summary

Twist Bioscience Corporation seeks a visionary Vice President, Global Support to guide Customer and Scientific Technical Support across Americas, EMEA, and APAC. Build teams, tools, and processes to deliver concierge-level, data-driven service while maintaining customer focus across all products.

You will lead regional managers, design scalable processes, and partner with Sales, Product, and Quality to elevate customer success.

Qualifications

• 15+ years in customer-facing roles.
• 8+ years leading global support teams.
• Experience with multi-product portfolios in life sciences.
• Proven track record in data-driven improvements.

Responsibilities

• Define and execute a multi-year global support strategy.
• Lead omnichannel support across regions and channels.
• Scale support, knowledge management, and AI tools.
• Develop and mentor regional managers and teams.

Skills

Global leadership

Customer-centric

Omnichannel support

Team building

Data-driven

Life sciences

Quality management

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Job description

Twist Bioscience Corporation seeks a visionary Vice President, Global Support to guide Customer and Scientific Technical Support across Americas, EMEA, and APAC. Build teams, tools, and processes to deliver concierge-level, data-driven service while maintaining customer focus across all products.

You will lead regional managers, design scalable processes, and partner with Sales, Product, and Quality to elevate customer success.