Biotech Concierge Support Specialist

Twist Bioscience; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Twist Bioscience in the United States is seeking passionate customer support representatives to deliver concierge-level, white-glove support to a diverse customer base spanning sales staff, field scientists, and technical specialists. You will help scientists and teams navigate product options, track orders, and resolve issues with speed and care.

The role emphasizes clear communication, multi-tasking, and empathy to maintain high customer satisfaction and loyalty.

Qualifications

• Bachelor's degree, preferably in life sciences or related field.
• 2-3 years work experience in biotech industry.
• 2+ years customer-facing experience.
• Excellent verbal and written communication skills.
• Able to multi-task, prioritize, and manage time effectively.
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce

Responsibilities

• Respond to and resolve product, service and order inquiries via email, chat and phone.
• Identify root cause of problems and collaborate on solutions.
• Present solutions to customers and follow up for satisfaction.
• Process sales purchase orders; validate information and handle errors.
• Provide guidance on product selection, website navigation, and order status.
• Track order status in production and update internal stakeholders.
• Generate sales quotes in Salesforce Quote-to-Cash.
• For India position: provide guidance on Asia import/export logistics and compliance.
• Adhere to QMS/ISMS standards ensuring regulatory and customer requirements.

Skills

verbal communication

written communication

multi-tasking

time management

Salesforce familiarity

G-Suite

Education

Bachelor's degree in life sciences

Tools

Salesforce

G-Suite

Job description

Twist Bioscience in the United States is seeking passionate customer support representatives to deliver concierge-level, white-glove support to a diverse customer base spanning sales staff, field scientists, and technical specialists. You will help scientists and teams navigate product options, track orders, and resolve issues with speed and care.

The role emphasizes clear communication, multi-tasking, and empathy to maintain high customer satisfaction and loyalty.